<p>Site: The General Hospital Corporation</p> <p>Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p> <p>Job Summary</p> <p>Summary</p> <p>Responsible for collaborating with specialty service clinical leadership to maintain an understanding of provider caseloads in order to efficiently schedule appointments, track key program data, and assist in answering overall service line questions.</p> <p>Does this position require Patient Care?</p> <p>No</p> <p>Essential Functions</p> <ul> <li>Maintain an understanding of provider caseloads to efficiently schedule appointments. </li><li>Assist with compiling resources for patients referred externally for services. </li><li>Proactively reach out to patients with low engagement to schedule follow ups or determine their status within the service line. </li><li>Assist with tracking and processes for sending patient materials as needed. </li><li>Create and maintain databases that capture appropriate metrics. </li><li>Analyze service line data and provide comprehensive reports to appropriate management and/or director-level staff. </li></ul> <p>Qualifications</p> <p>Education</p> <p>High School Diploma or Equivalent required</p> <p>Can this role accept experience in lieu of a degree?</p> <p>No</p> <p>Licenses and Credentials</p> <p>Certified Registered Central Service Technician [CRCST] required</p> <p>Experience</p> <p>Service Line Experience 2-3 years required</p> <p>Knowledge, Skills and Abilities</p> <ul> <li>Highly organized. </li><li>Self-motivated. </li><li>Proven time management skills. </li><li>Able to move seamlessly between projects. </li><li>Flexible and adaptable in a fast paced, remote work environment. </li><li>Exceptional interpersonal communication skills. </li></ul> <p>Additional Job Details (if applicable)</p> <p>Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)</p> <p>Remote Type</p> <p>Onsite</p> <p>Work Location</p> <p>80 Blossom Street</p> <p>Scheduled Weekly Hours</p> <p>40</p> <p>Employee Type</p> <p>Regular</p> <p>Work Shift</p> <p>Day (United States of America)</p> <p>EEO Statement:</p> <p>The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>