<p>Leave of Absence (LOA) Coordinator</p> <p>Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.</p> <p>The Leave of Absence Coordinator supports employees through the administration of Short-Term Disability (STD), Family Medical Leave Act (FMLA), and Americans with Disabilities Act (ADA) processes.</p> <p>Opportunity: 1 year contract</p> <p>Schedule: HYBRID in Charlotte</p> <p>Compensation: $20/hour</p> <p>Responsibilities:</p> <ul> <li>Assist employees with STD, FMLA, and ADA leave processes, ensuring compliance with applicable laws and company policies. </li><li>Handle high-volume inbound calls while managing multiple tasks and priorities. </li><li>Document all call interactions accurately in the leave management system. </li><li>Investigate and resolve discrepancies related to leave requests. </li><li>Maintain organized records and documentation using relevant systems. </li><li>Track leave statuses and follow up on required documentation (e.g., medical certifications, extension requests). </li><li>Collaborate with Unit Managers, HR, and the Benefits Team to ensure timely communication regarding employee leave status. </li><li>Retrieve and process mail delivered to the Leave of Absence department. </li><li>Review and determine which documents require scanning into the Absence Tracker system. </li><li>Update systems as needed for returned mail. </li></ul> <p>Qualifications:</p> <ul> <li>Bachelor's degree or 3+ years of experience in leave administration. </li><li>Knowledge of federal and state leave regulations, including FMLA. </li><li>Minimum of 3 years of customer service experience. </li><li>Strong verbal communication and active listening skills. </li><li>Excellent organizational and multitasking abilities. </li><li>Detail-oriented with strong problem-solving and follow-up skills. </li><li>Ability to thrive in a fast-paced, dynamic environment. </li><li>Proficiency in Microsoft Office Suite. </li><li>Bilingual (English/Spanish) preferred. </li></ul> <p>Category Code: JN007</p> <p>#LI-SH1</p>