<p>Site: The General Hospital Corporation</p> <p>Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p> <p>Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds - including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service - for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research.</p> <p>The Family Support Specialist (FSS) Role is multifaceted. The FSS engages with veterans, service members and military-connected family members to spread awareness about the impacts of military service on entire family systems. They encourage family members to take advantage of clinical, wellness and educational services available through the Home Base Program. The Family Support Team (FST) is the first point of contact for military connected family/supports seeking information or care at Home Base. FSS provide peer support for military connected family/supports participating as part of their service member/veteran's clinical programming. Finally, the FST team delivers/facilitates resiliency offerings in addition to hosting recreational activities for families in New England. In addition to patient-facing outreach, the FST works to build and maintain relationships with other local, regional and national military-serving organizations in an effort to collaborate in support of military families. The FST may need to work outside of normal working hours, to include some nights and weekends. Travel may also be required for this role.</p> <p>Job Summary</p> <p>Summary</p> <p>Responsible for community outreach, engagement, and support to enhance access to behavioral health programs. The Outreach Worker collaborates with community partners, healthcare professionals, and social service agencies to promote mental health awareness and address the behavioral health needs of individuals.</p> <p>Does this position require Patient Care? Yes</p> <p>Essential Functions</p> <ul> <li>Conduct proactive outreach within the community to identify individuals in need of behavioral health services. </li><li>Establish relationships with community organizations, schools, primary care providers, and other relevant stakeholders to enhance outreach efforts. </li><li>Conduct initial assessments to identify the behavioral health needs of individuals. </li><li>Provide information and referrals to appropriate behavioral health services and resources. </li><li>Respond to crisis situations and provide immediate support and intervention. </li><li>Collaborate with crisis intervention teams, law enforcement, and emergency services as needed. </li><li>Advocate for individuals with behavioral health needs to ensure they receive timely and appropriate care. </li><li>Conduct community education and awareness programs on mental health topics. </li></ul> <p>Qualifications</p> <p>Education</p> <p>Bachelor's Degree Related Field of Study required</p> <p>Can this role accept experience in lieu of a degree?</p> <p>No</p> <p>Experience</p> <ul> <li>Experience in behavioral health outreach or related field 1-2 years preferred </li><li>Lived experience as a military family member </li><li>Minimum of 3 years working with military families </li></ul> <p>Knowledge, Skills and Abilities</p> <ul> <li>Knowledge of military structure </li><li>Knowledge of community services and resources available to military families </li><li>Familiarity with PTSD and TBI and the challenges that accompany such diagnoses </li><li>Compassionate and empathetic spirit </li><li>Ability to listen and manage stressful situations and respond calmly and professionally in a safe and reassuring manner </li><li>Strong knowledge of behavioral health services, resources, and crisis intervention techniques. </li><li>Excellent communication, interpersonal, and organizational skills. </li><li>Ability to work independently and collaboratively within a team. </li><li>Proficiency in using electronic health records and documentation systems. </li><li>Valid driver's license and reliable transportation for community outreach. </li></ul> <p>Additional Job Details (if applicable)</p> <p>Physical Requirements</p> <ul> <li>Standing Frequently (34-66%) </li><li>Walking Frequently (34-66%) </li><li>Sitting Occasionally (3-33%) </li><li>Lifting Frequently (34-66%) 35lbs+ (w/assisted device) </li><li>Carrying Frequently (34-66%) 20lbs - 35lbs </li><li>Pushing Occasionally (3-33%) </li><li>Pulling Occasionally (3-33%) </li><li>Climbing Rarely (Less than 2%) </li><li>Balancing Frequently (34-66%) </li><li>Stooping Occasionally (3-33%) </li><li>Kneeling Occasionally (3-33%) </li><li>Crouching Occasionally (3-33%) </li><li>Crawling Rarely (Less than 2%) </li><li>Reaching Frequently (34-66%) </li><li>Gross Manipulation (Handling) Frequently (34-66%) </li><li>Fine Manipulation (Fingering) Frequently (34-66%) </li><li>Feeling Constantly (67-100%) </li><li>Foot Use Rarely (Less than 2%) </li><li>Vision - Far Constantly (67-100%) </li><li>Vision - Near Constantly (67-100%) </li><li>Talking Constantly (67-100%) </li><li>Hearing Constantly (67-100%) </li></ul> <p>Remote Type</p> <p>Hybrid</p> <p>Work Location</p> <p>One Constitution Wharf</p> <p>Scheduled Weekly Hours</p> <p>40</p> <p>Employee Type</p> <p>Regular</p> <p>Work Shift</p> <p>Day (United States of America)</p> <p>Pay Range</p> <p>$20.43 - $29.21/Hourly</p> <p>Grade</p> <p>4</p> <p>At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.</p> <p>EEO Statement:</p> <p>The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>