<p>Piper Companies is teaming up with a top-tier cybersecurity and data analytics firm in Morrisville, NC, on the hunt for a sharp-minded Technical Support Engineer II (TSE-II) who's ready to elevate enterprise support. This isn't a cookie-cutter role-it's hands-on, high-impact, and built for someone who thrives in complex Windows environments.</p> <p>Responsibilities for TSE:</p> <ul> <li>Be the go-to expert for resolving escalated technical puzzles that Tier I couldn't crack </li><li>Deliver outstanding, human-focused customer support-whether that's over email, by phone, or in remote troubleshooting sessions </li><li>Partner with engineering and product squads to squash bugs and make the tech better for everyone </li></ul> <p>Requirements for TSE:</p> <ul> <li>3+ years battling the front lines of technical support </li><li>Deep familiarity with Microsoft Active Directory-system admin-level knowledge is key </li><li>Solid footing in Windows Server, Microsoft 365, and Outlook </li><li>Comfortable digging into SQL queries and pulling out insights </li></ul> <p>Compensation for TSE:</p> <ul> <li>Competitive base salary: $70,000 - $85,000 </li><li>Full suite of benefits: medical, dental, vision, 401(k), paid time off, holidays, and required by law sick leave </li></ul> <p>This position opens for applications on 07/28/ 2025 and will stay live for at least 30 days.</p> <p>Keywords: Active Directory, Windows Server, Microsoft 365, email systems, technical troubleshooting, SQL, cloud platforms (AWS/GCP/Azure), identity and access management, enterprise IT, hybrid work</p> <p>#LI-AR2</p> <p>#LI-HYBRID</p>