<p>About the role</p> <p>As a Salesforce Financial Force Support Engineer you will make an impact by providing end-to-end support for applications built on Salesforce and FinancialForce (Certinia) AppExchange products. You will be a valued member of our technology support team, collaborating closely with business stakeholders and cross-functional teams to ensure system stability and deliver exceptional user experiences.</p> <p>In this role, you will:</p> <ul> <li>Monitor application and system health, including batch jobs using AutoSys. </li><li>Respond to incidents and alerts, following documented SOPs and ensuring timely resolution. </li><li>Troubleshoot and resolve technical and functional issues across Salesforce and FinancialForce platforms. </li><li>Configure and develop Salesforce applications using APEX, LWC, and declarative tools. </li><li>Maintain accurate documentation for incidents, SOPs, and support processes. </li></ul> <p>Work model</p> <p>At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position in a client or Cognizant office in Riverwoods, IL.</p> <p>What you need to have to be considered:</p> <ul> <li>Strong proficiency in Salesforce development (APEX, LWC, configuration). </li><li>Functional knowledge of FinancialForce (Certinia) AppExchange products. </li><li>Experience with Unix, Shell, and Windows batch scripting. </li><li>Familiarity with AutoSys for batch job scheduling and Salesforce Data Loader. </li><li>Excellent troubleshooting, documentation, and communication skills. </li></ul> <p>These will help you stand out:</p> <ul> <li>Prior experience supporting Salesforce and FinancialForce applications in a similar environment. </li><li>Ability to work independently and as part of a team. </li><li>Proactive approach to incident management and stakeholder engagement. </li></ul> <p>Salary and Other Compensation:</p> <p>The annual salary for this position is between $83,000 - $129,000 depending on experience and other qualifications of the successful candidate.</p> <p>Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:</p> <ul> <li>Medical/Dental/Vision/Life Insurance </li><li>Paid holidays plus Paid Time Off </li><li>401(k) plan and contributions </li><li>Long-term/Short-term Disability </li><li>Paid Parental Leave </li><li>Employee Stock Purchase Plan </li></ul> <p>The Cognizant community:</p> <p>We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.</p> <ul> <li>Cognizant is a global community with more than 300,000 associates around the world. </li><li>We don't just dream of a better way - we make it happen. </li><li>We take care of our people, clients, company, communities and climate by doing what's right. </li><li>We foster an innovative environment where you can build the career path that's right for you. </li></ul> <p>About us:</p> <p>Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com</p> <p>Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.</p> <p>Disclaimer:</p> <p>Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.</p> <p>Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.</p>