<p>Must Have Technical/Functional Skills</p> <ul> <li>(Describe the top 5-10 responsibilities, tasks, and accountabilities. Please include approximate % of time they are doing each of these.) </li><li>% of Time </li><li>• Provide support for data file and processing errors and contribute to resolution documentation and continuous improvement efforts for preventing future errors. Will need to partner with multiple internal/external teams in providing support and communicate updates for issue resolution. </li><li>o Respond to and resolve data transfer and integration incidents </li><li>o Analyze issues to detect recurring problems. </li><li>o Assess severity of issues </li><li>o Partner with internal teams to resolve issues </li><li>o Document issue resolution and any mitigation plans/efforts for preventing the issue from reoccurring in the future 25% </li><li>• Build, construct, configure, and implement new managed file transfer integrations using scalable and reusable integration patterns. </li><li>o Identify end-user requirements </li><li>o Maintain all managed file transfer processes to standard levels and continuous improvement efficiencies. 25% </li><li>• High levels of technical communication with trading partners to work through the security integration requirements that Surest has. 15% </li><li>• Manage time and changing priorities with continuous communication to the team and trading partners with updates to the team Kanban process and board. 10% </li><li>• Contribute to monitoring 1000's of managed file transfer jobs to ensure their timely delivery and receipt. 10% </li><li>• Reflect and contribute to retrospective sessions that can make Surest Data Operations better (quality, lead time, efficiency, security, scalability, etc.) </li><li>o Maintain knowledge/technical documents 5% </li></ul> <p>Roles & Responsibilities</p> <ul> <li>Leads resolution of incidents </li><li>Plans changes including coordinating with the business and scheduling the change as well as implementing </li><li>Ensures appropriate check-out and validation </li><li>Has responsibility and capability to work multi-platforms </li><li>Works independently </li><li>Interprets policies and applies experience </li><li>Collaborates with stakeholders to understand business goals and evaluate impact to future system performance </li><li>Analyzes data to forecast needs, recommends, test and implement solutions to address </li><li>Participates in the development and modification of procedures </li><li>Participates in the development and modification of procedures; provides input to potential changes </li><li>Analyzes data to forecast needs, recommends, test and implement monitoring solutions to address </li><li>Understands how to navigate tools and processes </li><li>Breaks complex topics into meaningful chunks of information </li><li>Sorts through large amounts of data to assess for relevancy </li><li>Seeks out multiple sources to gather information </li><li>Identifies cause and effect relationships between known and unknown variables </li><li>Holds self-accountable for meeting high performance standards and agreed upon commitments </li><li>Takes responsibility for outcomes of actions and decisions </li><li>Identifies and analyzes options and selects course of action based on best fit with desired outcomes </li><li>Holds self-accountable for meeting high performance standards and agreed upon commitments </li><li>Takes responsibility for outcomes of actions and decisions </li><li>Identifies and analyzes options and selects course of action based on best fit with desired outcomes </li></ul> <p>Experience working with AWS, Kafka, Databricks, Java, Python and SQL</p> <p>Salary Range: $80,000-$110,000 a year</p> <p>TCS Employee Benefits Summary:</p> <p>Discretionary Annual Incentive.</p> <p>Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.</p> <p>Family Support: Maternal & Parental Leaves.</p> <p>Insurance Options: Auto & Home Insurance, Identity Theft Protection.</p> <p>Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.</p> <p>Time Off: Vacation, Time Off, Sick Leave & Holidays.</p> <p>Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.</p> <p>#LI-SP1</p>