<p>Your Impact:</p> <p>The primary role of the Client Service Leader (CSL) is to lead the Client Service colleagues on the teams that are assigned to them. This is measured by the team delivering a best-in-class client experience so exceptional client retention results are achieved. It also includes driving organizational strategies for their assigned teams. The CSL will work with the service associates of any new acquisitions within their teams to ensure that their integration process is well planned, communicated and executed.</p> <p>The CSL will coordinate with their Regional CSL to understand the initiatives resulting in a corporately consistent, efficient, and scalable model. The CSL is part of the Client Service leadership community but will also work very closely with the Commercial Lines Leader to understand and implement sales and service initiatives. The CSL will communicate the vision and plan of their Client Service organization and with local leadership.</p> <p>The CSL is responsible for the Quality Assurance and Compliance outcomes and implementation within their market. Developing corrective action plans as needed and communicating the change required with other stakeholders, such as Commercial Lines Leader, Producers and Team Leaders.</p> <p>The CSL is a leader of developing leaders with Team Leaders reporting directly to them. This role is also the main point of contact for carrier leaders, representing who work with their teams.</p> <p>Key Responsibilities:</p> <ul> <li> <p>Client Service and Experience:</p> </li><li> <p>Establish escalation process within Service to address client service needs</p> </li><li> <p>Drive a best-in-class and consistent client experience by working closely with Risk Strategies' industry practice and product leaders, regional team leaders, and front-line service teams</p> </li><li> <p>Responsible for ensuring that binding, renewing in the system of record and requesting agency bill invoicing is occurring in the appropriate time frame.</p> </li><li> <p>Responsible for distribution of Expiration list and Internal Strat meeting adherence.</p> </li><li> <p>Team Leadership:</p> </li><li> <p>Leads, manages, and mentors a team of client service professionals as well as team leaders</p> </li><li> <p>Implement corporate level performance goals for service professionals that will be developed by the COO and RCSL</p> </li><li> <p>Drive a culture of accountability and collaboration, where great performance is recognized</p> </li><li> <p>Work with RCSL and Regional Commercial Lines Leader to integrate the CL service teams and business of acquired firms</p> </li><li> <p>Responsible for the workload management of the larger team within their scope</p> </li><li> <p>Work with Team Leaders to produce and analyze book of business reports to review distribution of work as it pertains to leavers, new business or acquired business to be integrated into the team</p> </li><li> <p>Backlog review includes open items, pending items, outstanding policy/endorsement/audit checking</p> </li></ul> <p>Successful Candidates Will Have</p> <ul> <li>7+ Years of experience in a Property & Casualty brokerage environment </li><li>Hold Insurance licenses as required by the Company </li><li>Deep technical knowledge of Property & Casualty business </li><li>Ability to lead and manage in an environment of change </li><li>Knowledge of loss sensitive, alternative risk transfer, & self-insured retentions programs </li><li>In depth knowledge of agency management system functionality and workflow procedures </li></ul> <p>Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies is an Accession Risk Management Group company, with over 200 offices and more than 5,000 employees across the U.S. and Canada.</p> <p>Our industry recognition includes being named a Great Place to Work, Best Places to Work in Insurance, and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.</p> <p>Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: www.risk-strategies.com/careers.</p> <p>Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.</p>