<p>Leidos Civil IT division is focused on innovation and solving complex technical problems spanning infrastructure operations, cybersecurity analytics, and application modernizations. We rely on a team of skilled staff capable of operating across technical domains, embracing challenges, and being adaptable to new technologies and new ideas.</p> <p>Do Work That Matters</p> <p>Leidos Civil IT division is focused on innovation and solving complex technical problems spanning infrastructure operations, cybersecurity analytics, and application modernizations. We rely on a team of skilled staff capable of operating across technical domains, embracing challenges, and being adaptable to new technologies and new ideas.</p> <p>About the Role</p> <p>This is not a traditional, siloed service desk role. We are actively seeking a candidate who is well-versed in troubleshooting and resolving issues within Microsoft Intune-managed environments, while also operating effectively across desktop support, endpoint management, security compliance, and network-related challenges. You will be expected to move fluidly across technical domains. This means owning problems end-to-end rather than handing them off-while balancing user experience, security requirements, and operational efficiency. This role is in support of a secure and enterprise scale environment with federally regulated compliance requirements.</p> <p>About the Candidate</p> <p>We are specifically looking for someone who can:</p> <ul> <li>Troubleshoot and resolve Intune-related issues, including device configuration, policy application, compliance failures, and software deployment </li><li>Provide hands-on desktop support in an enterprise environment, including OS, hardware, and user-facing issues </li><li>Diagnose and address network connectivity issues (e.g., access restrictions, firewall rules, DNS, VPN, IP/Port/URL filtering) </li><li>Navigate and resolve security and compliance-related challenges, including endpoint hardening, policy enforcement, and audit readiness </li><li>Operate effectively across multiple functions-including endpoint management, support, security, and asset management-without reliance on rigid team boundaries </li></ul> <p>Required Qualifications</p> <ul> <li>Bachelor's degree in information systems or relevant field and 3+ years practical experience in the field. Additional years of experience may be substituted in lieu of degree. </li><li>Ability to obtain public trust clearance </li><li>Ability to self-manage work tasks using M365 based tools </li><li>Demonstrated and proven ability to independently resolve issues, improve day-to-day operations with self-driven initiatives, and operate with a growth mindset </li><li>Hands-on experience administering or operating network access controls in the form of IP:Port or URL based filters </li><li>Practical experience managing enterprise desktops within a Microsoft Intune managed environment </li><li>Hands-on experience troubleshooting and administering Windows operating systems in an enterprise environment - ideally including peripheral device management, asset management, and VOIP operations </li><li>Understanding and practical exposure with regulatory controls, baselines, and security policies within an Azure Entra and Intune based environment with enterprise desktops and endpoints (CIS benchmarks, STIG, etc) </li><li>Located near Indianapolis, IN and willingness to be on-site in support of the mission </li></ul> <p>If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.</p> <p>Original Posting:</p> <p>April 6, 2026</p> <p>For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.</p> <p>Pay Range:</p> <p>Pay Range $59,150.00 - $106,925.00</p> <p>The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.</p>