<p>Work Schedule</p> <p>Standard (Mon-Fri)</p> <p>Environmental Conditions</p> <p>Office</p> <p>Job Description</p> <p>Your role as a Customer Service Specialist I for the Custom & Bulk business is to ensure a smooth customer experience from opportunity initiation to customer enquiry. You will collaborate closely with internal teams and help customers contribute to a healthier, cleaner, and safer world. This position is a crucial role in our business operations and customer happiness.</p> <p>Essential Job Functions and Accountabilities</p> <ul> <li>Play a vital role in building customer allegiance and provide an outstanding customer experience to new and existing customers and distributors. </li><li>Provide quotes to the Commercial Sales Team and/or direct to the Customer. </li><li>Review, prioritize, and complete sales orders for the assigned region. </li><li>Monitor progress of order fulfillment and provide proactive updates regarding order status and concerns to customers. </li><li>Maintain customer information and engage with ERP systems. </li><li>Collaborate with Operations, Sales, Finance, and Service teams to ensure customer needs are responded to in a timely manner. </li><li>Attend standup meetings to discuss roadblocks in getting customers the products that were requested. </li><li>Handle customer questions that come in after order placement. </li><li>Be a subject matter expert for your customers in the region and provide backup support to other team members as required. </li><li>Embrace the PPI business system to drive improvements to processes within the NA based team. </li></ul> <p>Compensation and Benefits</p> <p>The hourly pay range estimated for this position based in Massachusetts is $22.00-$32.00.</p> <p>This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:</p> <ul> <li> <p>A choice of national medical and dental plans, and a national vision plan, including health incentive programs</p> </li><li> <p>Employee assistance and family support programs, including commuter benefits and tuition reimbursement</p> </li><li> <p>At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy</p> </li><li> <p>Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan</p> </li><li> <p>Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount</p> </li></ul> <p>For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards</p>