<p>Site: Mass General Brigham Medical Group Western Massachusetts, Inc.</p> <p>At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.</p> <p>At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.</p> <p>The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.</p> <p>Comprehensive and sensitive health care as unique as you: That's what you'll find at Cooley Dickinson Medical Group ObGyn & Midwifery, no matter your stage of life or state of health. We're dedicated to moving health care forward in the Pioneer Valley with a full range of services, including pregnancy, childbirth and midwifery services as well as comprehensive gynecology care and breast health services.</p> <p>Our programs and services include:</p> <p>Adolescent GYN Health/First GYN exam</p> <p>Childbirth Center</p> <p>Care for trans men, genderqueer and gender-nonconforming individuals</p> <p>Contraceptive Management (birth control)</p> <p>Fertility counseling and treatment, intrauterine insemination, reproductive health</p> <p>Gynecology</p> <p>Mammography</p> <p>Menopause Care</p> <p>Midwifery Services</p> <p>Minimally Invasive Surgery</p> <p>Obstetrics (pregnancy care)</p> <p>Osteoporosis Care (bone health)</p> <p>Pelvic Floor disorders</p> <p>Reproductive Endocrinology</p> <p>STI/sexually transmitted infections</p> <p>Urinary Incontinence (loss of bladder control)</p> <p>Vaginal/Vulvar diseases and disorders</p> <p>This specialty has offices in 2 locations:</p> <p>22 Atwood Drive, Northampton</p> <p>170 University Drive, Amherst</p> <p>This role will be split between both of our locations.</p> <p>Job Summary</p> <p>We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice onsite. The schedule consists of 4,10-hour days (Monday through Friday) from 7:30am to 6:00pm. These team members serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side. This role is primarily focused on front desk support and answering phones with a mix of administration support as well!</p> <p>We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!</p> <p>Qualifications</p> <p>Education</p> <p>High School Diploma or Equivalent required</p> <p>Can this role accept experience in lieu of a degree?</p> <p>No</p> <p>Licenses and Credentials</p> <p>Experience</p> <p>healthcare office experience 0-1 year required</p> <p>Knowledge, Skills and Abilities</p> <ul> <li>Basic Proficiency with all Office Suite. </li><li>Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. </li><li>Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. </li><li>Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. </li><li>Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. </li><li>Managing one's own time and the time of others. </li><li>Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. </li></ul> <p>Additional Job Details (if applicable)</p> <p>Remote Type</p> <p>Onsite</p> <p>Work Location</p> <p>170 University Drive</p> <p>Scheduled Weekly Hours</p> <p>40</p> <p>Employee Type</p> <p>Regular</p> <p>Work Shift</p> <p>Day (United States of America)</p> <p>EEO Statement:</p> <p>Mass General Brigham Medical Group Western Massachusetts, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>