<p>Job Description Summary</p> <p>This position is responsible for acting as the Site Manager for multiple customer sites that are 24/7 within a given geographic area in the assigned region.</p> <p>Duties and Responsibilities:</p> <ul> <li>Oversee the day-to-day operations with a focus on Safety (observations & coaching) and customer service. </li><li>Monitor performance metrics, develop process improvements, and resolve issues that impact service levels. </li><li>Provide guidance and supervision to employees. </li><li>Manage and develop department personnel to efficiently meet the needs of the business. </li><li>Ensure that all employees provide the highest level of service. </li><li>Ensure all locations have the necessary equipment to operate (maintenance & rentals). </li><li>Ensure mangers are held accountable for their safety standards and solve maintenance issues. </li><li>Coordinate logistics activities with internal/external customers. </li></ul> <p>Technical Skills and Knowledge:</p> <ul> <li>Must have strong leadership and management skills to include recruiting, hiring, team building, coaching and mentoring skills while training new managers/drivers & retrain season managers/drivers. </li><li>Must have good communication & willingness to provide exceptional customer service. </li><li>Understanding and prevention of critical safety issues. </li><li>Basic computer skills (Microsoft Office, E-Plan and Geotab). </li></ul> <p>Job Requirements Qualifications:</p> <ul> <li>Related field with 3+ year's previous business experience, ideally in supply chain, transportation, or related field with 1-2 years supervisory experience with increasing levels of responsibility. BA/BS in logistics preferred. </li><li>Excellent written and verbal communication skills. </li><li>Detailed oriented, organized and the ability to multi-task. </li><li>Working knowledge of domestic carrier services, rules, and regulations. </li><li>Willingness to devote hour's necessary to complete task at hand. </li><li>Proficient in Microsoft Office. </li><li>CDL required. </li></ul> <p>Performance Measures:</p> <ul> <li>Driver Retention/Turnover Production </li><li>Safety </li><li>Customer Service </li></ul> <p>Competency Model:</p> <ul> <li>Customer/Client Focus- Makes customers/clients and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customers (including direct reports); gains customer trust and respect; meets or exceeds customer expectations. </li><li>Collaboration- Builds constructive working relationships with clients/customers, other work units, community organizations and others to meet mutual goals and objectives. Behaves professionally and supportively when working with individuals from a variety of ethnic, social, and educational backgrounds. </li><li>Team Leadership- Communicates a vision and inspires motivation; engages with others (direct-reports and peers) in team process to solve problems; works to find a win/win resolution of differences; is aware of how management style impacts staff productivity and development; modifies leadership style to meet situational requirements; helps team stay focused on major goals while managing within a context of multiple directives. </li><li>Building Trust- Interact with others in a way that gives them confidence in one's motives and representations and those of the organization. Is seen as direct and truthful; keeps confidences, promises, and commitments. </li><li>Coaching- Providing timely guidance and feedback to help others strengthen knowledge/skills areas needed to accomplish a task or solve a problem. </li><li>Communication- Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral, and listening skills. </li><li>Guiding and Developing Staff- Focuses and guiding others in accomplishing work objectives; rewards and recognizes others, both formally and informally, in ways that motivate them. Sets high performance expectations for team members; sets clear performance expectations and objectives; holds others accountable for achieving results. Successfully finds resources, training, tools, etc. to support staff needs. Works with staff to create developmental opportunities to expand knowledge and skill level; provides effective feedback and guidance for career development. </li><li>Strategic Focus- Understands how an organization must change considering internal and external trends and influences; keeps the big, long-range picture in mind; builds a shared long-range organizational vision with others. Committed to course of action to achieve long-range goals and influences others to translate vision into action. </li><li>Action Oriented- Consistently maintains high levels of activity or productivity; sustains long working hours, when necessary, works with vigor, effectiveness, and determination. </li><li>Adaptability- Adapts well to changes in assignments and priorities; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; approaches change positively and adjusts behaviors accordingly. </li></ul> <p>About Lazer Logistics</p> <p>For our employees, a choice to work at Lazer Logistics means you joined an organization that lives by a set of shared values that guide our actions and behaviors:</p> <p>Driven to Achieve</p> <p>We Keep each other safe (physically and psychologically)</p> <p>Our leaders serve and develop our people</p> <p>Resilient to our core</p> <p>If you are here, you are family</p>