<p>We are seeking a highly skilled and proactive Major Incident Coordinator to lead and coordinate high-severity incident response efforts across our IT operations. This role is critical to ensuring rapid resolution of SEV1/SEV2 incidents, maintaining service continuity, and minimizing business impact. The ideal candidate will have strong leadership, communication, and coordination skills, with a proven ability to manage complex incidents in high-pressure environments.</p> <p>In this role, you will:</p> <ul> <li>Incident Leadership: </li></ul> <p>Lead SEV1/SEV2 incident bridges with 24x7x365 on-call availability, ensuring structured facilitation and timely resolution.</p> <ul> <li>Role Assignment & Facilitation: </li></ul> <p>Assign key roles during incident calls (e.g., timeline tracker, business impact lead) and maintain cadence of updates to leadership and stakeholders.</p> <ul> <li>Impact Assessment: </li></ul> <p>Determine severity levels using impact matrices and escalate as needed based on evolving business impact.</p> <ul> <li>Stakeholder Engagement: </li></ul> <p>Gather and validate business impact statements from affected lines of business (LOBs) and ensure clear communication across technical and business teams.</p> <ul> <li>Root Cause Analysis & Problem Management: </li></ul> <p>Facilitate RCA sessions and initiate Problem Review Board (PRB) processes. Document lessons learned and track remediation efforts to closure.</p> <ul> <li>Operational Readiness: </li></ul> <p>Ensure readiness of incident response processes, tools, and teams. Drive continuous improvement initiatives based on incident trends and feedback.</p> <p>Required Skills: What you need to be considered</p> <ul> <li>Experience: </li></ul> <p>5-10 years in IT operations, incident management, or service delivery roles.</p> <ul> <li>Incident Management Expertise: </li></ul> <p>Proven experience leading high-severity incident bridges and coordinating across diverse teams.</p> <ul> <li>Communication Skills: </li></ul> <p>Excellent verbal and written communication skills, with the ability to deliver clear updates to executives and technical teams.</p> <ul> <li>Technical Tools: </li></ul> <p>Familiarity with monitoring tools, ticketing systems (e.g., ServiceNow, mTE), and collaboration platforms.</p> <ul> <li>Decision-Making: </li></ul> <p>Strong judgment and decision-making skills under pressure, with a focus on minimizing impact and restoring services quickly.</p> <ul> <li>Team Coordination: </li></ul> <p>Ability to work effectively across technical and business teams, driving accountability and resolution.</p> <p>Preferred skills: what will help you stand out</p> <ul> <li>ITIL certification or equivalent experience in structured incident and problem management. </li><li>Experience in enterprise-scale environments with complex infrastructure and application landscapes. </li><li>Familiarity with automation and reporting tools for incident tracking and analysis. </li></ul> <p>Salary and Other Compensation:</p> <p>The annual salary for this position is between $49,001 to $92,500 depending on experience and other qualifications of the successful candidate.</p> <p>This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.</p> <p>Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:</p> <ul> <li> <p>Medical/Dental/Vision/Life Insurance</p> </li><li> <p>Paid holidays plus Paid Time Off</p> </li><li> <p>401(k) plan and contributions</p> </li><li> <p>Long-term/Short-term Disability</p> </li><li> <p>Paid Parental Leave</p> </li><li> <p>Employee Stock Purchase Plan</p> </li></ul> <p>Work model:</p> <p>At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client office at Hartford, Connecticut, USA.</p> <p>The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.</p> <p>We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.</p> <p>Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.</p> <p>"Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws."</p> <p>The Cognizant community:</p> <p>We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.</p> <ul> <li>Cognizant is a global community with more than 300,000 associates around the world. </li><li>We don't just dream of a better way - we make it happen. </li><li>We take care of our people, clients, company, communities and climate by doing what's right. </li><li>We foster an innovative environment where you can build the career path that's right for you. </li></ul> <p>About us:</p> <p>Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com</p> <p>Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.</p> <p>Disclaimer:</p> <p>Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.</p> <p>Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.</p>