<p>Position Summary:</p> <p>The Information Technology Specialist oversees the administration and maintenance of the entire information technology infrastructure of the College, ensuring effective day-to-day operations and promoting College's technology advancement efforts</p> <p>Key Duties and Expectations:</p> <ol> <li> <p>Provides second tier technical support and guidance to end users. Responds to tickets, telephone calls, emails, and personal requests for technical support. Documents, tracks, and monitors problems to ensure timely resolution.</p> </li><li> <p>Evaluates, troubleshoots, diagnoses, and resolves technical hardware, software, A/V, and printer incidents; and provides remote and on-site support.</p> </li><li> <p>Administers and maintains access for users in Active Directory, Office 365, file permissions, website, and other campus systems.</p> </li><li> <p>Supports and manages, Internet, WAN, LAN, and Wi-Fi networks, including configuration and maintenance of network devices.</p> </li><li> <p>Deploys and maintains campus servers, including ESXi hosts, Windows and Linux virtual infrastructure, and virtual desktop infrastructure.</p> </li><li> <p>Oversees Microsoft System Center Configuration Manager (SCCM), building and deploying application packages, desktop images, and software updates. Utilizes Group Policy Objects (GPO) to support workstations and users.</p> </li><li> <p>Manages SQL databases and executes queries for scripting or reporting.</p> </li><li> <p>Assists in training staff and faculty in use of technology.</p> </li><li> <p>Maintains system backups. Aids in file recovery, and the disaster recovery plan.</p> </li><li> <p>Maintains a detailed inventory of IT equipment, including a schedule for equipment replacement and upgrades. Researches and suggests options for the purchase of new technology.</p> </li><li> <p>Supports the use and maintenance of healthcare simulation technology.</p> </li><li> <p>Assists with a variety of strategic and operational projects as delegated or as appropriate to the position.</p> </li><li> <p>Participates in self-development activities appropriate to the position, including staying up to date on IT related news and products.</p> </li><li> <p>Provides a positive and professional working environment.</p> </li><li> <p>Participates in the College wide efforts of continuous quality improvement.</p> </li><li> <p>Promotes effective and positive working relationships with internal and external customers.</p> </li><li> <p>Maintains professional confidentiality in all matters relating to college functions.</p> </li><li> <p>Serves as a member of college committees.</p> </li></ol> <p>Qualifications:</p> <p>Education - Licensures: Associate degree in an information technology related field or high school graduate with equivalent five years training and experience in the field.</p> <p>Experience: Five years of computer and network operations experience or equivalent education and training. Experience within a higher education institution and/or health care setting desired.</p> <p>Knowledge: Familiar with the principles, configuration, operation, and maintenance of a Microsoft Windows environment. Familiar with the configuration and installation of current Windows Server, VMware and networking devices. Familiarity with basic desktop, network, hardware, and software troubleshooting.</p> <ul> <li>Knowledge of Microsoft Server 2012-2019, Windows 10, Linux, Active Directory, Office 365 Administration, DHCP, DNS, Group Policy, VMware, VDI, SCCM, PowerShell, SQL a plus. </li></ul> <p>Apply Now</p>