<p>PURPOSE OF POSITION</p> <p>The Customer Service Specialist plays a key role in delivering an exceptional customer experience by serving as the primary point of contact for order management, product inquiries, and service support. This position ensures accuracy and timeliness in processing customer orders, resolves issues collaboratively with internal teams, and maintains high-quality communication throughout the entire order-to-fulfillment lifecycle. The role supports overall business objectives by enhancing customer satisfaction, strengthening internal coordination, and contributing to continuous process improvement. This is an onsite role at our Plainville, CT facility.</p> <p>ESSENTIAL FUNCTIONS -</p> <p>Customer Support & Communication</p> <ul> <li> <p>Respond promptly and professionally to customer inquiries via phone, email, and customer portals.</p> </li><li> <p>Provide clear, accurate information regarding orders, product availability, lead times, and service needs.</p> </li><li> <p>Serve as a liaison between customers and internal teams to ensure timely resolution of issues.</p> </li></ul> <p>Order Management</p> <ul> <li> <p>Process customer orders through order management systems with a high level of accuracy.</p> </li><li> <p>Perform manual order entry when needed, ensuring completeness and compliance with internal guidelines.</p> </li><li> <p>Review, update, and maintain order records in JDE or other enterprise software.</p> </li></ul> <p>Cross-Functional Coordination</p> <ul> <li> <p>Collaborate with Operations, Planning, Sales, Engineering, and Logistics teams to communicate order status, expedite shipments, or address changes.</p> </li><li> <p>Escalate complex issues appropriately while maintaining ownership through resolution.</p> </li></ul> <p>Systems, Reporting & Quality</p> <ul> <li> <p>Utilize customer portals and internal systems to retrieve, enter, and validate information.</p> </li><li> <p>Run reports and conduct audits of orders to ensure data accuracy and identify discrepancies.</p> </li><li> <p>Maintain organized and accurate documentation, logs, and account-specific records.</p> </li></ul> <p>Continuous Improvement & Additional Responsibilities</p> <ul> <li> <p>Identify process gaps and propose enhancements that improve efficiency or customer experience.</p> </li><li> <p>Participate in projects assigned by the Customer Service Manager to support department goals.</p> </li><li> <p>Contribute to a positive, team-oriented culture focused on service excellence and problem-solving.</p> </li></ul> <p>EDUCATION & EXPERIENCE REQUIRED -</p> <p>Customer service experience desired, this may be waived for the right candidate</p> <p>#LI-CS1</p> <p>Ralliant Corporation Overview</p> <p>Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.</p> <p>About Gems Setra</p> <p>Gems Setra is a leading global supplier of sensing and monitoring technologies, operating within the Precision Technologies platform of Ralliant Corporation. Through our comprehensive portfolio of premium sensing products, we deliver solutions to customer problems and challenges. As two Fortive businesses merged in 2022, Gems Setra's vision is to connect our customers to their environment to create a safer, healthier, more sustainable world. Gems Sensors product offerings include a range of products that encompass liquid level, flow, and pressure sensors, miniature solenoid valves, proximity switches, and integrated fluid management solutions. The Setra Systems product line offers an extensive selection of high-quality sensing instruments for humidity, current, vacuum, energy, and pressure measurements. At the heart of our combined company's mission lies a shared dedication between Gems Sensors and Setra Systems to deliver high-quality sensing solutions, backed by reliable customer support on a global scale. As a part of Ralliant, we embrace a culture of innovation, driving progress and empowering advancements in the industries and customers we serve.</p> <p>We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.</p> <p>Pay Range</p> <p>The salary range for this position (in local currency) is 18-24/hr.</p> <p>Is this role subject to ITAR?</p> <p>The essential duties of this position require adherence to U.S. Government export control regulations. Accordingly, candidates must either be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3)) or be prepared to collaborate with the company in securing the necessary U.S. government export authorizations. While the company encourages all interested applicants to apply, please be aware that ongoing employment is dependent upon obtaining the appropriate government export authorizations.</p>