<p>Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members. We offer diverse career paths, industry-leading training, and a commitment to our core values.</p> <p>As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo.</p> <p>The IT Business Partner works closely with the Senior Manager of IT Business Solutions to execute IT product lifecycle processes and acts as the primary liaison between IT and key departments such as Finance, Accounting, Supply Chain, Pricing, HR, Legal, and Store/Office Operations. This role is responsible for gathering and understanding the technology requirements of various business units, translating them into actionable IT solutions, and ensuring efficient and effective project execution.</p> <p>By collaborating with stakeholders, the IT Business Partner identifies opportunities for process improvements, technology adoption, and risk mitigation, ensuring that IT solutions align with the company's broader goals. The role also involves managing the day-to-day management of IT projects, ensuring they are completed on time, within scope, and within budget. This includes monitoring progress, addressing risks or issues, and ensuring successful delivery.</p> <p>In supporting the Senior Manager, the IT Business Partner plays a critical role in implementing business-focused IT solutions that enhance operational efficiency, improve business performance, and elevate the team member experience, ensuring that IT initiatives are effectively executed in alignment with business needs and organizational objectives.</p> <p>ESSENTIAL FUNCTIONS:</p> <ul> <li>Collaborate with internal business units to gather business requirements, analyze, translate business needs into actionable IT requirements and define project scope. </li><li>Engage with business unit leaders to understand their strategies and objectives, to develop IT solutions and ensure those initiatives are aligned with business goals. </li><li>Execute IT projects and initiatives, including planning, coordination, and ensuring delivery within scope, timeline, and budget, while aligning with business needs and delivering measurable value. </li><li>Develop and maintain key project management deliverables, including schedules, status reports, and communication strategies. </li><li>Foster strong relationships with business stakeholders and external vendors, ensuring effective collaboration and communication. </li><li>Assist in prioritizing IT requests, balancing stakeholder expectations, and managing IT demands to ensure alignment with business objectives. Monitor resources, proactively mitigate issues, and collaborate with IT teams to ensure timely, efficient project delivery and alignment with business needs. </li><li>Assist in the development of business cases, project plans, and prioritization of IT enhancements, ensuring that business processes are documented, system configurations are aligned with requirements, and system upgrades are successfully delivered. </li><li>Ensure that IT solutions adhere to organizational standards, regulatory requirements, and best practices throughout the project lifecycle. </li><li>Support system conversions, upgrades, and enhancements, develop and execute test plans, facilitate user acceptance testing, and ensure continuous improvement in business practices. </li><li>Present and explain complex IT concepts and issues to non-technical stakeholders. </li><li>Provide input and feedback into the development of IT priorities based on business needs and technical insights. </li><li>Assist with evaluating emerging technologies and making recommendations to improve business processes and operations, by assessing and advising on the feasibility and impact of new technologies, while maintaining a deep understanding of supported business units and their processes. </li><li>Work closely with IT teams and vendors to ensure IT solutions are effectively implemented and optimized to meet business needs. </li><li>Track the performance of implemented IT solutions, identify opportunities for improvement, and assess new technologies and systems to enhance business growth and operational efficiency. </li><li>Participate in the testing and implementation of IT system upgrades, conversions, and enhancements to ensure smooth transitions. </li><li>Identify process inefficiencies, provide input for continuous improvement, and contribute to the overall success of IT initiatives. </li><li>Assist in the development and implementation of IT policies and procedures, provide IT system support, liaise with external platform suppliers, and deliver end-user training and documentation. </li></ul> <p>KNOWLEDGE, SKILLS, AND ABILITIES:</p> <ul> <li>Knowledge of systems such as ERP, CRM, and HRMS, with expertise in integrating these across business functions to enhance operational efficiency. </li><li>Understanding of the overall IT architecture, including hardware, software, networks, and cloud infrastructure, to ensure IT initiatives are aligned with business needs and scalable. </li><li>Strong business acumen, with the ability to leverage knowledge of business unit operations to interpret needs and translate them into clear IT requirements for solution development </li><li>Excellent relationship management skills, building and maintaining effective partnerships with business leaders, stakeholders, and IT teams to ensure collaboration and alignment across functions. </li><li>Proficiency in ensuring IT solutions are not only technically sound but also optimized to meet business goals and drive operational efficiency. </li><li>Solid understanding of IT project management methodologies, assisting in managing the lifecycle of IT projects from requirements gathering and prioritization to successful delivery within scope, and measuring outcomes. </li><li>Self-directed and motivated with strong analytical skills, ability to identify areas for process optimization, proactively predict and react. </li><li>Proficient in business requirements gathering, defining high-level business needs, and developing comprehensive documentation to ensure effective solution delivery and alignment with business goals. </li><li>Ability to effectively prioritize IT requests, balancing competing demands from stakeholders while ensuring alignment with overall business objectives and maximizing value to the organization. </li><li>Strong problem-solving, process modeling, and communication skills, capable of conveying technical information clearly to business leaders, stakeholders, and cross-functional teams to ensure understanding and support for IT initiatives. </li><li>Commitment to continuous learning and staying up-to-date on emerging IT trends, leveraging this knowledge to deliver innovative solutions that enhance the business's competitive advantage. </li></ul> <p>EDUCATION AND WORK EXPERIENCE:</p> <ul> <li>Bachelor's Degree in Computer Science, Engineering, Information Systems, or a closely related field, or equivalent experience. </li><li>2 to 3 experience as a Business Analyst, or a similar role demonstrating business and IT collaboration </li><li>Experience designing workflows, gathering requirements, understanding business needs and translating them into IT solutions. </li><li>Previous software and web development experience a plus, </li><li>Experience and understanding of ERP, CRM technologies like Salesforce </li></ul> <p>PHYSICAL DEMANDS:</p> <ul> <li>While performing the duties of this job, the employee is regularly required to talk and/or hear. </li><li>The employee frequently is required to stand, walk, use hands and fingers, handle and/or feel; lift/carry up to 25 pounds, and reach with hands and arms. </li><li>The role requires the ability to focus for extended periods of time while performing tasks such as working on a computer. </li><li>Ability to operate office equipment such as computers, printers, and telephones. </li></ul>