<p>POSITION: Manager, Operations Training</p> <p>COMPENSATION: Pursuant to Colorado regulations, if this job is performed in Colorado, the salary range is $75,000-$82,000 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.</p> <p>REPORTS TO: Director of Learning & Development</p> <p>SUMMARY</p> <p>The Manager of Operations Training assesses upskilling and developmental needs to create and implement training initiatives for all Operations and Facilities team members. This position actively designs and implements effective methods to educate, enhance performance, and recognize achievements. Additionally, the manager evaluates training effectiveness through performance metrics, ensures alignment with strategic business objectives, and maintains high-quality standards in developing all program delivery methods.</p> <p>ESSENTIAL RESPONSIBILITIES (Including but not limited to):</p> <ul> <li>Create and lead the implementation and continuous improvement of a comprehensive training strategy. </li><li>Ensure alignment of learning and development with business goals. </li><li>Evaluate training needs, recommend solutions, design e-learning content, implement training, and measure the effectiveness of the implementation. </li><li>Proactively engage with key stakeholders, including senior leadership and operational teams, to build strong relationships and gain a deep understanding of their training and development requirements for process and system rollouts. </li><li>Act as a trusted advisor, recommending and implementing effective solutions that address specific business challenges. </li><li>Upskill training facilitators, review training material with subject matter experts, and consult on training schedules to drive individual and company-wide capability and performance improvement. </li><li>Develop and implement comprehensive communication plans for training and development programs. </li><li>Optimize and implement succession planning programs to develop Team Members for future leadership roles. </li><li>Optimize and manage the onsite onboarding mentorship program, Cardinal Coaches. </li><li>Collaborate with the VP of Private Label to ensure Private Label client training needs are met through unique VILTs, job aids, and e-learning content </li></ul> <p>THE IDEAL CANDIDATE WILL BRING:</p> <ul> <li>3+ years of experience in training and development, preferably in the multifamily housing industry </li><li>2+ years of experience working onsite in property management </li><li>Proven leadership and people management skills </li><li>Exceptional oral and written communication skills </li><li>Effective presentation and facilitation skills </li><li>Experience evaluating the impact of learning or training interventions </li><li>Working knowledge of Entrata, RealPage, Yardi, Grace Hill, Rise Articulate and other software </li><li>Strong time management and evidence of successful project management </li><li>Strong customer service background and/or experience </li><li>Ability to travel nationally up to 20% of the time </li><li>Ability to embody the Cardinal Culture and Cardinal Core Values every day </li></ul> <p>WORK ENVIRONMENT</p> <p>The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work in an office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.</p> <p>PHYSICAL DEMANDS</p> <p>The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member is frequently required to stand; walk; reach with hands and arms, and stoop, or squat. The Team Member is often required to sit. The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.</p> <p>The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.</p>