<p>Must Have Technical/Functional Skills</p> <ul> <li>Interaction with Team members for knowledge sharing, knowledge transition and issue resolution </li><li>Stakeholder management, share regular updates and assist in preparing operational reports </li><li>Triaging of issues and coordination with cross functional teams for timely resolution </li><li>Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) </li><li>Maintaining agreed SLA levels and assuring Quality of delivery at all times </li><li>Good experience as a PDMLink and Windchill developer </li><li>Good Experience on any PDMLink and Windchill Admin and support related activities. </li><li>Strong experience in database technologies of SQL, Oracle. </li><li>Interaction with SME's on functional issues </li><li>Coordinate communications between suppliers, OEM, and business stakeholders for their particular area </li><li>Tracks and report progress to stakeholders </li><li>Working experience in "ServiceNow" and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes </li><li>Working with Manufacturing Customer will be an added advantage </li></ul> <p>Roles & Responsibilities</p> <ul> <li>Day to day incident monitoring and resolution (Service Now preferred) </li><li>Interaction with client (IT & Business users) on functional issues </li><li>Triaging of issues and coordination with cross functional teams for timely resolution </li><li>Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) </li><li>Maintaining agreed SLA levels and always assuring Quality of delivery </li><li>Interaction with SME's on functional issues </li><li>Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area </li><li>Tracks and report progress to stakeholders </li><li>Development of functionalities as per requirement provided y customer </li></ul> <p>Generic Managerial Skills, If any</p> <ul> <li>Flexible </li><li>Excellent communication skills </li><li>Continuous learning attitude </li><li>Team worker </li><li>Meticulous </li></ul> <p>Base Salary Range : $90,000 to $100,000 Per Annum</p> <p>TCS Employee Benefits Summary:</p> <p>Discretionary Annual Incentive.</p> <p>Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.</p> <p>Family Support: Maternal & Parental Leaves.</p> <p>Insurance Options: Auto & Home Insurance, Identity Theft Protection.</p> <p>Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.</p> <p>Time Off: Vacation, Time Off, Sick Leave & Holidays.</p> <p>Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.</p> <p>#LI-SV2</p> <p>#LI-KUMARAN</p>