<p>Description</p> <p>About Bankwell:</p> <p>Bankwell is a commercial bank with more than $3 billion in assets that serves the banking needs of businesses and individuals. At Bankwell, we pride ourselves on our unique ability to bring you high touch, high quality banking with the expertise and dedication of our experienced team of professionals. When it comes to business, our deep industry knowledge, flexibility and innovative treasury and financing services enable us to find the right solutions for our business and commercial clients. We're passionate about giving back and are actively involved with many not-for-profit organizations that help shape and improve the lives of others. We're dedicated to giving our time and talent to support the communities we serve. More about Bankwell can be found at www.mybankwell.com.</p> <p>Summary of Position:</p> <p>The primary focus of a System Administrator within IT is to support and administer Bankwell's' infrastructure and provide advanced technical support. System Administrators ensure the operational capabilities of systems by accomplishing MACs (moves, adds, changes) to existing hardware and software, providing a path of escalation for complex or high-risk IT requests, diagnosing issues, capacity planning, and working assigned projects in a collaborative environment.</p> <p>Responsibilities include:</p> <ul> <li>Support: </li><li>Creation and maintenance of patching packages, collections, queries, and inventory. Software packages include the creation of base server configuration. </li><li>Provide escalated technical support </li><li>Monitor and complete tickets in assigned queues </li><li>Drive application deployment processes and collaboration with Solutions Development </li><li>Monitor and respond to Security alerts in Cortex and Tenable </li><li>Participate in after-hours maintenance </li><li>Keep management apprised of critical issues </li><li>User training and knowledge sharing with both internal team and user base </li><li>Ability to work in a secure datacenter environment (including lifting up to 50 lbs) </li><li>Projects: </li><li>Track and complete assigned IT projects </li><li>Complete tasks in a timely fashion and quality of work </li><li>Adhere to implementation, quality control, and change control standards </li><li>Work cross-functionally with teams to align with business objectives </li><li>Keep management apprised of risks to project success </li><li>Documentation: </li><li>Develop quality documentation of technical processes and procedures </li><li>Document all ticket and project work </li><li>Ensure documentation is sufficient to yield reproducible results </li><li>Identify and close any gaps in the existing documentation of the infrastructure </li><li>Assist in policy, security, and compliance documentation efforts </li><li>Monitoring: </li><li>Review and manage automated infrastructure monitoring systems </li><li>Review allocation of systems and storage to identify usage trends </li><li>Keep management apprised of system and storage capacity needs </li><li>Optimization: </li><li>Capacity plan and performance monitoring </li><li>Ensure management has clear visibility into system health and performance trends </li><li>Identify improvements to operational capabilities and performance </li><li>Recommend improvements to systems and support process </li><li>Recommend implementation standards </li></ul> <p>Requirements</p> <p>Qualifications & Skills:</p> <ul> <li>Minimum of an associate's degree or equivalent experience or technical certifications </li><li>4 or more years of proven systems administration experience with a focus on operational excellence and process automation (PowerShell is a plus) </li><li>Experience with multiple technologies, processes and environments with a proven ability to execute against project plans </li><li>Subject matter competency in areas such as Microsoft servers, Active Directory, Group Policy, Intune, Jamf, storage, and information security </li><li>Familiarity and experience with industry standard administration tools and methodologies </li><li>Ability to manage situations of catastrophic failure or of a high risk and critical nature </li><li>Demonstrated effective leadership and communication skills </li><li>Demonstrated strong analysis, problem resolution, judgment and decision-making skills </li><li>Able to contribute positively and collaborate as part of a team </li><li>Ability to work effectively with a strong will to help others </li><li>Strong attention to detail, and highly organized </li><li>Excellent written and verbal communication skills </li><li>Thrives in a high-pressure environment and has the ability to work with tight deadlines </li><li>Consistently deliver high-quality work while meeting deadlines </li><li>Adheres to all applicable Policies and Procedures </li></ul> <p>This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks assigned by supervisory personnel, regardless of job titles or routine job duties.</p> <p>Bankwell is committed to a policy of Equal Employment Opportunity and will not discriminate against any applicant or employee on the basis of race, color, religion, sex, sexual orientation, national origin or ancestry, age, physical or mental disability, veteran or military status, marital status, or any other legally recognized protected basis under federal, state or local laws.</p> <p>Applicants with disabilities may be entitled to reasonable accommodation under the terms of Americans with Disabilities Act and certain other state or local laws. Please inform Bankwell's Human Resources representative if you need assistance completing any forms or to otherwise participate in the application process.</p> <p>All employees are responsible for complying with banking regulations that apply to Bankwell. This includes, but is not limited to, adhering to the BSA and various consumer protection regulations, and complying with OFAC sanctions. Employees are required to complete compliance training and follow policies and procedures for applicable regulations based on their role. An employee's failure to comply with banking regulations will be individually reviewed and assessed. The result of non-compliance may impact job performance ratings and may be serious enough to require termination of employment.</p>