<p>Customer Support Representative</p> <p>Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area.</p> <p>Roles and Responsibilities</p> <ul> <li>Answer customer product questions, assist with orders, track returns, accept payments for online products </li><li>Document customer interactions in a tracking system </li><li>Handle fax, e-mail and phone inquiries </li><li>Track calls and service requests </li><li>Escalate problem calls to other service providers </li><li>Occasional warehouse product management support </li><li>Perform other tasks as assigned </li><li>At least 6 months of customer interaction experience </li><li>Phone sales or support experience is preferred </li><li>Experience working in an office setting using fax, e-mail and phones preferred </li><li>Experience providing support to end users on web site navigation ideal </li><li>Excellent customer service and phone etiquette skills required </li><li>Excellent communications and interpersonal skills required </li></ul> <p>Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.</p> <p>Some of our competitive benefits include</p> <ul> <li>Generous Paid Time Off (PTO) and all Federal Holidays off </li><li>Comprehensive Health and Dental Insurance Coverage </li><li>Retirement Savings Plan </li><li>Pre-Tax Benefit Programs </li><li>Wellness and Work-Life Support </li><li>Professional Development </li><li>Performance and Referral Bonuses </li><li>Life and Disability Insurance </li></ul>