<p>Apply</p> <p>Description</p> <p>SUMMARY DESCRIPTION</p> <p>Provide accurate and timely maintenance and management of all card dispute functions. Ensure all compliance factors are in place and the dispute process runs smoothly in a timely manner. Respond to member and employee inquiries. Provide backup assistance with daily processing of wires and other payment functions in the department.</p> <p>CORE COMPETENCIES</p> <ul> <li>Disputes </li></ul> <p>o Responsible for compliance with all regulatory requirements regarding disputed card transactions</p> <p>o Complete processing of card disputes to include member contact to research and communicate resolutions</p> <ul> <li>Credit/Debit Card Disputes </li></ul> <p>o Monitor disputes initiated by members with card processor(s)</p> <p>o Issue provisional credit to members</p> <p>o Follow up with card processor and members to ensure timely dispute process, getting required paperwork from member when necessary.</p> <p>o Reviewing daily letters from FIS</p> <p>o Finalize when complete</p> <p>o Maintain a working log of all active disputes to assist accounting area with monthly reconciliation</p> <p>o A2 report- provisional credit</p> <ul> <li>ATM Disputes </li></ul> <p>o Post provisional credit to member</p> <p>o Send requests for chargeback</p> <p>o Finalize when complete</p> <p>o Maintain a working log of all active disputes to assist accounting area with monthly reconciliation</p> <p>o Submit Fraud Claims to Insurance monthly</p> <ul> <li>Gift Card Sold </li><li>Gift Card Inventory *only if Gift Cards were sold </li><li>Shared Branch </li></ul> <p>o Process incoming and outgoing shared branch adjustments and check returns</p> <p>o Process shared branch document requests</p> <ul> <li>ATM </li></ul> <p>o Process incoming cardholder adjustments including placing holds if necessary</p> <p>o Process our terminal adjustments to CO-OP faxing supporting documentation to other credit union as necessary</p> <ul> <li>Assist with daily processing of all incoming and outgoing domestic/international wires </li><li>Support staff with researching card issues to include declined transactions and cards not working within the card processor and CO-OP networks. </li><li>Understands compliance issues and attends training as they relate to position, including, but not limited to Bank Secrecy Act, UCC4A, Regulation E, Regulation II, etc. </li><li>Demonstrates initiative by proactively staying abreast of changes in the plastics card environment; sharing ideas and offering process improvements to management. </li><li>Assist all Payment System team members with general activities of the department. This includes training and backup for the team as necessary. </li><li>Any other duties as assigned. </li></ul> <p>Requirements</p> <p>KNOWLEDGE, SKILL AND ABILITY</p> <ul> <li>Knowledge and understanding of Right to Financial Privacy Act & record retention regulations. </li><li>Personal computer & Microsoft Office product experience a must. </li><li>Ability to perform mathematical calculations with speed and accuracy. </li><li>Must be able to prioritize and organize multiple tasks effectively. </li><li>Ability to work with minimum supervision, meet deadlines, resolve problems and deal effectively with members, co-workers, and the general public. </li><li>Must have manual dexterity to input data via keyboard. </li><li>Must have visual ability to interpret data from CRT screen and written documents. </li></ul> <p>EDUCATION OR FORMAL TRAINING</p> <p>High school diploma or equivalent.</p> <p>COMPENSATION & BENEFITS</p> <p>Starting hourly rate - $21.00+ depending on experience</p> <p>Being a part of Partner Colorado CU has its benefits. We offer valuable benefits designed for you, your family, and your life. Our plans are cost-effective, convenient and provide ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. There is a potential for Annual Performance Bonus, Medical Plans, Dental, Vision, HSA, 401(k) match, Life/AD&D, Accident, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Identity Theft, Paid Time Off, Paid Holidays, Personal and Professional Development.</p> <p>WORK ENVIRONMENT/PHYSICAL ACTIVITIES</p> <ul> <li>The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. </li><li>While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. </li><li>The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus. </li><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. </li></ul> <p>Salary Description</p> <p>$21.00+ hourly depending on experience</p>