<p>Secure Every Identity, from AI to Human</p> <p>Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.</p> <p>This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.</p> <p>Okta: The World's Identity Company</p> <p>Okta is the leader in Identity management and The World's Identity Company. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents.</p> <p>Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys.</p> <p>The Strategic Workforce Identity Opportunity</p> <p>Okta Platform Focus: Workforce Identity Solutions. Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ OR Chicago office during the first week of employment.</p> <p>This role is integral to the Strategic segment team, managing large enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.</p> <p>The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to enabling existing customers to succeed. We deepen our understanding of each customer's unique ecosystem to not only address present challenges but also to anticipate and innovate for the future.</p> <p>As a Technical Account Manager, you will focus exclusively on Workforce Identity, serving as a trusted technical advisor and advocate for some of our largest customers. You will focus on strategic account alignment and broad deployment strategies to drive lasting success through elevated technical maturity.</p> <p>Key Workforce Identity Solutions You Will Support:</p> <p>The Okta Platform secures employees, contractors, and partners across every part of the Identity lifecycle, including governance, access, and privileged controls. Products include:</p> <ul> <li>Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory. </li><li>Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance. (For example, Box enforces zero standing privileges with Okta Identity Governance). </li><li>Privileged Access Management (PAM): Privileged Access. </li><li>Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection. </li></ul> <p>What You'll Be Doing</p> <p>Strategic Customer Partnership & Influence:</p> <ul> <li>Build deep, long-lasting relationships with customers as their go-to technical advisor. </li><li>Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders. </li><li>Possess and masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies. </li><li>Collaborate with customers to design identity strategies aligned with their business objectives. </li><li>Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity. </li><li>Help find ways to build upon and expand customers' adoption of the Okta footprint through additional use cases and increasing security posture. </li><li>Use knowledge of how Okta's product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement. </li></ul> <p>Complex Problem Resolution & Advocacy:</p> <ul> <li>Demonstrate advanced problem-solving skills, capable of dissecting complex, multi-faceted problems and orchestrating effective solutions. </li><li>Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions. </li><li>Able to handle most customer technical escalations independently, or collaboratively with the Customer Success Manager (CSM). </li><li>Manage competing priorities with little impact on delivery, ensuring follow through on all activity. </li><li>Demonstrate a strong ability to represent and advocate for the customer with cross-functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company. </li><li>Facilitate difficult discussions with senior stakeholders. </li></ul> <p>Thought Leadership & Team Enablement:</p> <ul> <li>Serve as a thought leader, providing best practices, workshops, and training. </li><li>Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of Okta platform and identity domain knowledge, with a focus on enhancing customers' security posture. </li><li>Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team. </li><li>Mentor peers and colleagues, upskilling capability with a focus on technical development. </li><li>Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution. </li><li>Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge. </li></ul> <p>What You'll Bring to the Role</p> <ul> <li> <p>Requires 6+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master's degree).</p> </li><li> <p>3+ years of experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect.</p> </li><li> <p>3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.</p> </li><li> <p>Education:</p> </li><li> <p>BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience required.</p> </li><li> <p>Certifications: Okta Certified, CISSP, or equivalent.</p> </li><li> <p>Technical Mastery (Workforce Identity Focus):</p> </li><li> <p>Extensive proficiency utilizing Okta feature sets and platforms to portray a design, or architecture, that satisfies well-known customer use cases to a customer technical persona including architect.</p> </li><li> <p>Able to modify existing quickstart or code samples to adapt them to the customer's requirements.</p> </li><li> <p>Confident in assisting TAM peers on technical challenges, or on behalf of other TAMs customers.</p> </li><li> <p>Solid understanding of one or more of the following key areas:</p> </li><li> <p>Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).</p> </li><li> <p>Experience dealing with legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols).</p> </li><li> <p>SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities.</p> </li><li> <p>Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).</p> </li><li> <p>Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc).</p> </li><li> <p>Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc).</p> </li><li> <p>Awareness of augmentation of identity protocols and flows, capable of identifying augmentation that requires additional review.</p> </li><li> <p>Communication and Leadership Skills:</p> </li><li> <p>Excellent communication skills, capable of translating complex technical topics into actionable insights.</p> </li><li> <p>Convey complex ideas in a compelling and easily understandable manner.</p> </li><li> <p>Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO.</p> </li><li> <p>Skilled in setting and enforcing appropriate boundaries with both internal and external stakeholders.</p> </li><li> <p>Ability to track and influence customer behavior and health metrics across a portfolio of accounts</p> </li></ul> <p>#LI-MM1</p> <p>#LI-Hybrid</p> <p>P24882</p> <p>Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.</p> <p>The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:$128,000-$176,000 USD</p> <p>The Okta Experience</p> <ul> <li>Supporting Your Well-Being </li><li>Driving Social Impact </li><li>Developing Talent and Fostering Connection + Community </li></ul> <p>We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.</p> <p>Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.</p> <p>If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.</p> <p>Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.</p> <p>Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.</p> <p>U.S. Equal Opportunity Employment Information</p> <p>Read more</p> <p>Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. When submitting your application above, you are being given the opportunity to provide information about your race/ethnicity, gender, and veteran status.</p> <p>Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.</p> <p>If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. 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For additional information about the federal requirements, click here.</p> <p>Voluntary Self-Identification of Disability</p> <p>Form CC-305</p> <p>Page 1 of 1</p> <p>OMB Control Number 1250-0005</p> <p>Expires 04/30/2026</p> <p>Why are you being asked to complete this form?</p> <p>We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. 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Disabilities include, but are not limited to:</p> <ul> <li>Alcohol or other substance use disorder (not currently using drugs illegally) </li><li>Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS </li><li>Blind or low vision </li><li>Cancer (past or present) </li><li>Cardiovascular or heart disease </li><li>Celiac disease </li><li>Cerebral palsy </li><li>Deaf or serious difficulty hearing </li><li>Diabetes </li><li>Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders </li><li>Epilepsy or other seizure disorder </li><li>Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome </li><li>Intellectual or developmental disability </li><li>Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD </li><li>Missing limbs or partially missing limbs </li><li>Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports </li><li>Nervous system condition, for example, migraine headaches, Parkinson's disease, multiple sclerosis (MS) </li><li>Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities </li><li>Partial or complete paralysis (any cause) </li><li>Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema </li><li>Short stature (dwarfism) </li><li>Traumatic brain injury </li></ul> <p>PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.</p> <p>Okta</p> <p>The foundation for secure connections between people and technology</p> <p>Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.</p>