<p>What to Expect</p> <p>We are seeking skilled customer service associates who excel in compassion and effective communication to resolve low-exposure insurance claims. The ideal candidate will deliver exceptional customer service by providing expertise, building trust, and cultivating customer satisfaction. The ideal candidate must possess the ability to manage a high volume of claims with both efficiency and accuracy.</p> <p>What You'll Do</p> <ul> <li>Analyze, review, and interpret insurance policies to accurately assess coverage and liability </li><li>Manage claims of simple to moderate complexity, including single-vehicle and non-disputed accidents </li><li>Establish and maintain appropriate loss and expense reserves for assigned claims </li><li>Evaluate the need for further investigation on complex claims to ensure a fair and equitable resolution for all parties involved </li><li>Oversee and direct the work performed by independent adjusters or appraisers to ensure quality and compliance </li><li>Thoroughly document, verify, and review damages to support claim evaluations </li><li>Facilitate timely payments to insureds, claimants, and/or service providers </li></ul> <p>What You'll Bring</p> <ul> <li>High level of attention to detail which is critical for accuracy of routing </li><li>Possess necessary speed and efficiency to process a large volume of work to meet tight deadlines </li><li>Have great clerical and organizational skills to ensure proper record keeping </li><li>Onsite presence is required every day </li><li>Minimum of high school diploma or equivalent </li></ul> <p>Compensation and Benefits</p> <p>Benefits</p> <p>Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:</p> <ul> <li>Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction </li><li>Family-building, fertility, adoption and surrogacy benefits </li><li>Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution </li><li>Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA </li><li>Healthcare and Dependent Care Flexible Spending Accounts (FSA) </li><li>401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits </li><li>Company paid Basic Life, AD&D, short-term and long-term disability insurance </li><li>Employee Assistance Program </li><li>Sick and Vacation time (Flex time for salary positions), and Paid Holidays </li><li>Back-up childcare and parenting support resources </li><li>Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance </li><li>Weight Loss and Tobacco Cessation Programs </li><li>Tesla Babies program </li><li>Commuter benefits </li><li>Employee discounts and perks program </li></ul> <p>Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.</p> <p>Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</p> <p>For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact ADA@tesla.com for additional information or to request accommodations.</p> <p>Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice .</p> <p>Customer Service, Express Claims</p> <p>Tesla participates in the E-Verify Program</p>