<p>General Purpose</p> <p>This position is responsible for providing customer service, administrative and maintenance support to the Miller Community & Recreation Center for the Parks, Recreation & Waterfront department and for maintaining daily programmatic and facility operations. In addition, this position is responsible for providing support to internal parks staff and BPRW programming.</p> <p>Union Affiliation: American Federation of State, County, and Municipal Employees (AFSCME)</p> <p>Pay Grade 12: $24.26 - $27.00</p> <p>Remote Tier 1: Zero (0) days remote/week</p> <p>Essential Job Functions</p> <ul> <li>Respond to public inquiries, requests for facility reservation and complaints regarding Parks, Recreation and Waterfront and other City services in a professional, timeline and friendly manner. Refer more complex questions, complaints and concerns to other appropriate City personnel or City department in a professional, timely and friendly manner. </li><li>Communicate directly with the public via phone calls, direct emails, and in person inquiries about Department programs and initiatives. </li><li>Register public for programs, collect and input payments. </li><li>Balance daily sales for programs, and facility reservations, including any associated reporting to facilitate deposits. Reserve facility spaces for public and user groups, collect and input payments. </li><li>Prepare facility for daily reservations, to include setting up tables, chairs, AV system, bleachers, etc. </li><li>Communicate and coordinate user needs with facility manager and custodian. </li><li>Take down facility after daily reservations, to include taking down tables, chairs and bleachers, emptying trash and recycling, sweeping, mopping or vacuuming floors. </li><li>Replenish supplies of all restroom dispensers as needed. </li><li>Perform light cleaning as needed to include restrooms, program spaces and lobby area throughout every shift. </li><li>Maintain and update bulletin boards and brochure racks. </li><li>Sort and distribute incoming mail. </li><li>Maintain monthly facility schedules. </li><li>Maintain and stock office supplies. </li><li>Ensure office equipment is in operating condition, coordinate repairs when needed. </li><li>Monitor building repair and maintenance needs, communicate and coordinate with appropriate staff. </li><li>Act as liaison for program participants, program instructors and staff. </li><li>Perform point-of-sale transactions using specialized software. </li><li>Assist with preparation and execution of programs and special events. </li><li>Ensure building security by vacating building occupants, securing doors and reporting unusual events to supervisor. </li><li>Clear walkways and entryway of snow and ice using manual and mechanical equipment </li><li>Maintain exterior and interior plantings. </li><li>Program building thermostats, clocks and security control box for parking lot. </li><li>Conduct monthly fire safety inspections. </li><li>Report all incidents and accidents and administer first aid as required. </li><li>General administrative support for BPRW and specifically, Customer Service Associate. </li></ul> <p>Non-Essential Job Functions:</p> <ul> <li>Performs other duties as required. </li></ul> <p>Qualifications/Basic Job Requirements</p> <ul> <li>Ability to actively support City diversity, equity, and cultural competency efforts within state job responsibilities and work effectively across diverse cultures and constituencies. </li><li>Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development. </li><li>High School diploma or equivalent and one (1) year experience in an administration office environment with an emphasis in customer service required. </li><li>Must be able to work independently and as part of the customer service team in a fast paced, complex detail-oriented office environment that features any repetitive tasks and deadlines. </li><li>Outstanding customer service and communications skills required. </li><li>Knowledge of recreation facility operations preferred. </li><li>Ability to communicate effectively both orally and in writing. </li><li>Previous experience with point-of-sale and program registration programs preferred. </li><li>Ability to adjust to flexible work assignments and hours. </li><li>Must be able to work nights and weekends. </li><li>Ability to provide direction and/or work to volunteers and temporary employees. </li><li>Ability to maintain positive work relationships in a busy office environment. </li><li>Must be able to operate standard and computerized office equipment. </li><li>Ability to operate in a Windows based operating environment using word-processing, spreadsheets and specialized database software required. </li><li>Ability to operate TTY line and provide appropriate information/routing. </li><li>Regular attendance is necessary and is essential to meeting the expectations of the job functions. </li><li>Ability to understand and comply with City standards, safety rules and personnel policies. </li><li>Ability to obtain a valid driver's license within 45 days of hire and the continue maintenance of a valid drivers' license. Operation of a City vehicle or personal vehicle to conduct City business without providing proof of a valid driver's license to Human Resources will not be permitted. </li><li>First Aid/CPR Training </li><li>Upon conditional offer of employment candidate must successfully complete background investigation, including fingerprinting </li></ul> <p>Additional Information</p> <p>Promoting a culture that reveres diversity and equity.</p> <p>The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services.</p> <p>In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.</p> <p>Applications for our employment opportunities are only accepted online through our Government Jobs website.</p> <p>For accessibility information or alternative formats, please contact Human Resources Department at 802-540-2505 or careers@burlingtonvt.gov.</p> <p>The City of Burlington is proud to offer full time employees a comprehensive benefits program that includes:</p> <ul> <li>Medical/Dental Insurance Coverage </li><li>Prescription Drug Coverage </li><li>Flexible Spending Programs </li><li>Short-Term Disability Insurance </li><li>Paid Leave (Sick and Vacation) </li><li>Pension Plan </li><li>Contributory Retirement Plan </li><li>Life Insurance </li><li>Discounted Gym Memberships </li><li>Free Yoga Membership to Sangha Studios (Burlington, Williston & online) </li><li>Tuition Discounts for Champlain College TruEd </li><li>Employee Assistance Program </li><li>Wellness Bonus Incentives Program </li><li>Local & National Store Discounts </li><li>Subsidized Transportation Options </li><li>Qualifying employer for Public Service Loan Forgiveness </li></ul> <p>For additional details please visit https://www.burlingtonvt.gov/HR/benefitsinformation</p> <p>01</p> <p>Do you have a High School diploma or equivalent and one (1) year of experience in an administrative office environment with an emphasis in customer service?</p> <ul> <li>Yes </li><li>No </li></ul> <p>Required Question</p> <p>Employer City of Burlington, Vermont</p> <p>Address 200 Church Street, Suite 102</p> <p>Burlington, Vermont, 05401</p> <p>Phone 802-540-2505</p> <p>Website https://www.burlingtonvt.gov</p>