<p>Posting Number: 20254363S Position Title: Guest Services Agent - The Inn at Villanova University Position Type: Staff Location: Villanova, PA Recruitment Type: Internal/External Applicants Work Schedule: full-time/12-months Avg Hours Week Department: 507-Inn at Villanova University Position Summary:</p> <p>The Guest Services Agent is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the Front Desk runs smoothly and efficiently and in accordance with The Inn and always at a 4-Diamond style level.</p> <p>Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University's mission and values.</p> <p>Duties and Responsibilities:</p> <ul> <li>Welcome, register, orient and supervise guests, and provide group orientations in a friendly and positive manner. </li><li>Take individual and group reservations by telephone, e-mail, and an online system in an accurate and efficient manner. </li><li>Check guest in and out, and assist with any issues or arrangements that guests may need help with. </li><li>Maintain security and safety of The Inn, Inn property, guests, guests' property, and fellow team members. </li><li>Accurately maintain all shift reports, logs, and necessary daily paperwork, including a record of overnight fees and sale of goods. </li><li>Always represent and promote The Inn in a positive manner to guests, callers, and local officials. </li><li>Provide overnight, on-call assistance in case of emergencies. </li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times. </li><li>Perform other duties and assist with projects as assigned. </li></ul> <p>Minimum Qualifications:</p> <ul> <li>High school diploma or equivalent required. </li><li>Customer service experience required, preferably in a hospitality/hotel environment. </li><li>Must enjoy working with the public and be able to professionally handle any conflicts, guest issues, or emergencies that may arise. </li><li>Experience handling cash and recording sales transactions required. </li><li>Excellent oral communication and organizational skills. </li><li>Demonstrated ability to work effectively without immediate supervision. </li><li>Ability to multi-task efficiently. </li><li>Must be willing to work evenings, weekends, and holidays as schedule requires. </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Computer literacy and familiarity with WIN, MS Word, Excel, PMS, POS and Outlook preferred. </li><li>First Aid and CPR certification preferred; training can be provided. </li></ul> <p>Physical Requirements and/or Unusual Work Hours:</p> <ul> <li>Physical requirements include the ability to work long hours. Ability to stand for long periods of time without sitting or leaning. </li></ul> <p>Special Message to Applicants: Posting Date: 05/14/2025 Closing Date (11:59pm ET): Salary Posting Information:</p> <p>Commensurate with experience</p> <p>Salary Band: 10 Job Classification: non-exempt</p> <p>References Needed</p> <p>References Needed</p> <p>Minimum Number of References Needed 3 Maximum Number of References Needed 3</p>