<p>World Acceptance Corporation is excited to host an IT Service Desk Intern for the summer of 2026. The program will begin in late May and will last 10-12 weeks. The IT Service Desk Intern will assist in providing technical support and issue resolutions to internal customers across the organization. This position is designed to give hands-on experience in troubleshooting hardware, software, and network issues while learning fundamental IT support processes. Responsibilities may include assisting with password resets, equipment setup, inventory tracking, basic troubleshooting, and documenting support procedures under the guidance of the Service Desk team.</p> <p>Essential Duties and Responsibilities:</p> <ul> <li>Assist the IT Service Desk team in providing first-level technical support to internal users in the corporate office and branch locations across the U.S. </li><li>Learn to respond to help requests received through the ticketing system, by phone, or in person. </li><li>Assist with setup, configuration, and deployment of new computers, peripherals, and other equipment. </li><li>Support end users with basic troubleshooting of hardware, software, and network connectivity issues. </li><li>Help maintain IT inventory, including hardware and software tracking and stock replenishment. </li><li>Assist in creating and updating knowledge base articles and user guides. </li><li>Participate in IT projects and rollouts as assigned, gaining exposure to real-world IT operations. </li><li>Provide excellent customer service while learning effective communication and problem-solving techniques. </li><li>Maintain confidentiality and follow IT security guidelines and best practices. </li><li>Perform other duties as assigned by the Service Desk Manager or senior IT staff. </li></ul> <p>Competencies:</p> <p>To perform the internship successfully, an individual should demonstrate the following:</p> <ul> <li>Continuous Learning - Demonstrates eagerness to learn new technologies and IT processes. Seeks feedback and applies it to improve performance. </li><li>Customer Service - Displays professionalism and courtesy. Responds promptly to user needs and follows up to ensure satisfaction. </li><li>Problem Solving - Thinks critically to identify simple solutions. Escalates more complex issues appropriately. </li><li>Teamwork - Works well within a team environment. Shares knowledge, asks questions, and supports others. </li><li>Use of Technology - Shows interest in technology and a willingness to learn new systems and tools. </li></ul> <p>Education and/or Experience:</p> <ul> <li>Currently pursuing an Associate or Bachelor's degree in information technology, Computer Science, or a related field. </li><li>Previous internship, coursework, or personal experience in IT support or troubleshooting preferred but not required. </li><li>CompTIA A+ or similar certification coursework in progress is a plus. </li></ul> <p>Physical Demands:</p> <ul> <li>Must be able to remain in a stationary position for extended periods. </li><li>Occasionally move about the office to access equipment, files, and supplies. </li><li>Operate a computer and other standard office equipment regularly. </li><li>May occasionally lift up to 25 pounds. </li></ul> <p>Work Environment:</p> <ul> <li>Office environment. </li><li>Occasional travel may be required. </li></ul> <p>This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.</p> <p>It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.</p>