<p>The Customer Service Manager is responsible for managing the activities of the Customer Service team engaged in carrying out customer service activities.</p> <p>Who We Are:</p> <p>GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.</p> <p>Your role on the team:</p> <ul> <li>Monitors service calls to observe Representatives demeanor, technical accuracy, and conformity to company policies </li><li>Conducts Representatives performance appraisals </li><li>Takes corrective action to adjust customer complaints </li><li>Answers questions about service </li><li>Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints </li><li>Other duties as required and assigned </li></ul> <p>What you need: (requirements)</p> <p>Experience</p> <ul> <li>Bachelor's degree from a 4-year college or university preferred </li><li>• Minimum 3 years customer service experience in a warehouse environment </li><li>• Experience with management responsibilities </li><li>• Experience using warehouse management systems and/or AS400 operating systems </li><li>• PC literate with experience with Microsoft Outlook, Word, and Excel </li></ul> <p>What you gain from joining our team:</p> <ul> <li>Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment! </li><li>Access wages early with the Rain financial wellness app </li><li>Health, dental, and vision insurance after 30 days of employment </li><li>401k match </li><li>Paid maternity and parental leave </li><li>Access to career development, employee resource groups, and mentorship programs </li><li>Employee discounts </li><li>Access to employee perks like fitness class discounts and free access to a relaxation and meditation app </li><li>Free financial wellness programs </li><li>Daycare discount program </li><li>Opportunities to volunteer and give back to your community. </li><li> <ul> <li>more! </li></ul> </li></ul> <p>Join our Team!</p> <ul> <li>Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. </li></ul> <p>OR</p> <p>Text DELIVER to 88300 to Apply1</p>