<p>Job Summary:</p> <p>Responsible for implementing and/or managing complex systems and solutions via integration of hardware and software technologies. Planning and delivery of IT support services including installation, troubleshooting, user assistance, and training. Interface with co-workers, customers and suppliers to deliver optimum IT services and support.</p> <p>Knowledge | Experience | Skills:</p> <ul> <li>Four-year degree in IT-related field required </li><li>Two years' minimum experience in IT support role </li><li>Demonstrate proficient knowledge of IT support practices </li><li>Promote a culture that is conducive to effective relationships among diverse team members, including Technimark customers and suppliers </li><li>Ensure safe practices are exhibited in decisions </li><li>Ability to lead and/or participate on project teams that may include co-workers, customers and/or suppliers </li><li>Communicate information, ideas and instructions clearly both verbally and in writing </li><li>Incorporate new facts and ideas into processes and apply creative thinking to develop new solutions </li><li>Work with minimal supervision on difficult assignments, conferring with Corporate IT management on unusual matters. </li></ul> <p>Essential Duties & Responsibilities</p> <ul> <li>Diagnosing and resolving problems in response to reported incidents </li><li>Planning and analysis of work processes </li><li>Reporting trends and patterns of problems </li><li>Developing training materials and performing training sessions </li><li>Use of corporate problem tracking (ticketing) system </li><li>Installing, troubleshooting, and maintaining hardware and software </li><li>Performing backup and recovery operations </li><li>Consulting with users to identify needs and requirements </li><li>Ensure the rigorous application of Corporate IT policies, principles, and practices </li><li>Manage relationships with suppliers and contractors as needed </li><li>Regular status and activity reporting to Corporate IT management </li></ul> <p>Mental & Reasoning Requirements</p> <p>Reading</p> <p>Writing</p> <p>Math</p> <p>Basic</p> <p>Basic</p> <p>Basic</p> <p>X</p> <p>Complex</p> <p>X</p> <p>Complex</p> <p>X</p> <p>Complex</p> <p>Analysis & Comprehension</p> <p>Clerical</p> <p>Judgment & Decision Making</p> <p>Basic</p> <p>X</p> <p>Basic</p> <p>Basic</p> <p>X</p> <p>Complex</p> <p>Complex</p> <p>X</p> <p>Complex</p> <p>Physical Demands</p> <p>Seeing</p> <p>Dexterity</p> <p>Other</p> <p>X</p> <p>Average</p> <p>Hand</p> <p>X</p> <p>Ability to move distances to/from/within Facilities</p> <p>Excellent</p> <p>Finger</p> <p>X</p> <p>Climbing</p> <p>Ability to Mount/Dismount forklift/truck</p> <p>Hearing & Listening</p> <p>Lifting</p> <p>X</p> <p>Pushing/Pulling</p> <p>X</p> <p>Average</p> <p>Up to 10 pounds</p> <p>X</p> <p>Driving Local</p> <p>Excellent</p> <p>X</p> <p>Up to 50 pounds</p> <p>Driving over the Road</p> <p>Color Perception</p> <p>Clear Speech</p> <p>Carrying</p> <p>Touch/Feel</p> <p>Average</p> <p>Up to 10 pounds</p> <p>X</p> <p>Excellent</p> <p>X</p> <p>Up to 50 pounds</p> <p>Work Environment</p> <p>Shift Work</p> <p>X</p> <p>Inside</p> <p>Mechanical Equipment</p> <p>X</p> <p>Works Alone</p> <p>Outside</p> <p>Electrical Equipment</p> <p>X</p> <p>Works with Others</p> <p>X</p> <p>Noise</p> <p>Pressurized Equipment</p> <p>X</p> <p>Verbal Contact with Others</p> <p>Dirt/Dust</p> <p>Moving Objects</p> <p>X</p> <p>Face-to-Face Contact</p> <p>Fumes/Odors</p> <p>High Places</p>