<p>Quality Carriers, Inc. (QC), headquartered in Tampa, FL, is North America's largest bulk liquid chemical carrier. Through a network of more than 100 terminals and facilities, we transport a broad range of chemical products and provide our customers with value-added transportation services.</p> <p>Quality Repair Solutions (QRS Shops), a fully-owned division of Quality Carriers, Inc., specializes in comprehensive tractor and trailer maintenance.</p> <p>Most of our 60+ Repair and Maintenance shops are R Stamp Certified and we provide many opportunities for growth across locations and within our shops. We look forward to knowledgeable and ambitious people to join our team!</p> <p>Job Summary</p> <p>The QRS Operations Coordinator is responsible for supporting operational performance and maintaining administrative consistency for third-party clients across the QRS network of repair facilities. This role is essential to ensuring estimate accuracy, auditing repair orders for compliance, maintaining system integrity, adhering to both regulatory standards and customer expectations, and requires the ability to manage multiple priorities effectively in a fast-paced, service-driven environment.</p> <p>Essential Functions:</p> <ul> <li>Prepare accurate and timely repair estimates in accordance with customer expectations and company standards, ensuring consistency in labor times, parts pricing, and complaint-cause-correction documentation. </li><li>Review completed repair orders for accuracy, completeness, and compliance prior to final invoicing. </li><li>Utilize third-party fleet maintenance platforms, such as Auto Integrate, for timely data entry, invoice submissions, and resolution of system discrepancies. </li><li>Maintain accurate and current records of technician training, certifications, and continuing education to ensure compliance with internal standards and customer requirements. </li><li>Monitor and manage shop-level compliance records, including CT renewals, inspection documentation, and other regulatory filings as required. </li><li>Administer Comchek and COD (Cash on Delivery) collections, ensuring appropriate tracking, documentation, and reporting of payments across locations. </li><li>Generate and distribute recurring and ad hoc reports to leadership regarding audit findings, compliance status, and operational performance indicators. </li></ul> <p>Knowledge/ Skills/ Abilities (Competencies)</p> <ul> <li>Strong analytical skills for reviewing and correcting repair orders. </li><li>Excellent communication and interpersonal skills for effective conflict resolution. </li><li>Problem-Solving: Aptitude for identifying issues and developing effective solutions. </li><li>Strategic Thinking: Capacity to align operational strategies with business objectives. </li><li>Customer Focus: Commitment to delivering exceptional service and improving customer satisfaction. </li><li>Adaptability: Flexibility to adjust to changing business needs and priorities </li><li>Ability to thrive in a fast-paced, dynamic environment </li><li>Strong analytical skills with the ability to make data-driven decisions </li><li>Travel may be required </li></ul> <p>Position Type/Expected Hours of Work: This is a full-time position, and days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.</p> <p>Quality Carriers, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, military/veteran status or other characteristics protected by law.</p> <p>Please note that per Quality Carriers, Inc. policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Quality will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.</p>