<p>CSA TS Client Services</p> <p> </p> <p>About the Role:</p> <p>As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance. Your primary responsibility will be to address client inquiries, troubleshoot technical issues, and ensure timely resolution of all support requests. You will play a vital role in maintaining client satisfaction and fostering positive relationships by delivering high-quality service and support.</p> <p>Essential Job Responsibilities:</p> <p>Daily tasks and responsibilities include, but are not limited to the following:</p> <ul> <li>Maintain the highest levels of customer service while demonstrating a friendly and cooperative attitude in a high visibility office environment. </li><li>Provide a consistent and quality experience in satisfying client demands which include, office, mail and reprographics (print) services. </li><li>Continuously monitor emails and print portal queue. Respond accordingly, as per business processes and operational guidelines, in a timely manner. </li><li>Provide guidance to customer in navigating the print portal. </li><li>Handle printing and scanning requests. </li><li>Demonstrate strong attention to and focus on details and processes. Perform frequent quality checks during print process. </li><li>Troubleshoots and clears material jams and other obstacles promptly. </li><li>Handle time-sensitive, confidential materials in accordance with privacy protection policies. </li><li>Establish operating procedures and quality standards. </li><li>Adapt to process changes as required by the client. </li><li>Other site national support and special projects as needed. </li><li>Participate in cross-training. </li><li>Provide backfill as needed. </li><li>Availability for overtime during busy season. </li></ul> <p>QUALIFICATIONS:</p> <ul> <li>2+ years of customer service experience </li><li>High school diploma or equivalent (GED) </li><li>Computer experience (Microsoft Office and/or Google Workspace. i.e. Word, Excel, E-mail, etc.) </li><li>Excellent verbal and written communication skills </li></ul> <p> </p> <p>REQUIREMENTS</p> <ul> <li>Strong organizational skills, attention to details </li><li>Ability to work with minimal supervision </li><li>Ability to run a variety of tasks while fostering teamwork </li><li>Ability to learn various programs and applications </li><li>Ability to lift up to 55 lbs. </li><li>Ability to consistently adhere to business procedure guidelines and policies, and company safety standards </li><li>Accountability to meet the employer's attendance policy </li><li>Ability to take and follow directions </li><li>Professional presence </li><li>Participate in cross-training in print and tax processing support </li></ul>