<p>Site: Massachusetts Eye and Ear Infirmary</p> <p>At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.</p> <p>At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.</p> <p>replacement</p> <p>Job Summary</p> <p>Summary</p> <p>Responsible for supporting the efficient functioning of clinic facilities and ensuring the smooth flow of patient care working closely with healthcare professionals, administrative staff, and patients to provide exceptional service and maintain a positive patient experience.</p> <p>Does this position require Patient Care?</p> <p>Yes</p> <p>Essential Functions</p> <ul> <li>Assist patients with registration, appointment scheduling, and provide general information about the facility's services and procedures. </li><li>Address patient inquiries, concerns, and complaints in a timely and empathetic manner. </li><li>Perform various administrative duties, including maintaining patient records, updating databases, and managing documentation related to patient admissions, discharges, and transfers. </li><li>Ensure accuracy and confidentiality of patient information. </li><li>Schedule patient appointments, coordinate with healthcare providers, and manage appointment calendars. </li><li>Notify patients of any changes or cancellations and reschedule as necessary. </li><li>Monitor and manage the flow of patients within the facility, ensuring efficient utilization of resources and minimizing waiting times. </li></ul> <p>Qualifications</p> <p>Education</p> <p>High School Diploma or Equivalent required</p> <p>Can this role accept experience in lieu of a degree?Yes</p> <p>Licenses and Credentials</p> <p>Experience</p> <p>Experience in a healthcare or customer service role. 1-2 years preferred</p> <p>Knowledge, Skills and Abilities</p> <ul> <li>Excellent interpersonal and communication skills, with the ability to interact with diverse patient populations. </li><li>Strong organizational skills and attention to detail. </li><li>Proficiency in using computer systems, electronic medical records, and common office software. </li><li>Ability to multitask, prioritize workload, and work efficiently in a fast-paced environment. </li><li>Understanding of medical terminology and healthcare operations. </li><li>Compassionate, patient-focused approach and ability to handle sensitive and confidential information with professionalism and discretion. </li></ul> <p>Additional Job Details (if applicable)</p> <p>Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Occasionally (3-33%) 35lbs+ (w/assisted device) Carrying Occasionally (3-33%) 35lbs+ (w/assisted device) Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Occasionally (3-33%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Occasionally (3-33%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)</p> <p>Remote Type</p> <p>Onsite</p> <p>Work Location</p> <p>243-245 Charles Street</p> <p>Scheduled Weekly Hours</p> <p>0</p> <p>Employee Type</p> <p>Per Diem</p> <p>Work Shift</p> <p>Day (United States of America)</p> <p>EEO Statement:</p> <p>Massachusetts Eye and Ear Infirmary is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>