<p>Company Description</p> <p>Job Description</p> <p>Join our dynamic team as a Customer Service Representative at our Florissant, United States location! We're looking for a friendly and efficient individual to provide exceptional customer service and support our daily operations.</p> <ul> <li>Answer incoming phone calls and assist customers with inquiries and orders </li><li>Process customer orders accurately and efficiently </li><li>Handle cash transactions and maintain a balanced cash drawer </li><li>Prepare and package products according to company standards </li><li>Maintain a clean and organized work environment </li><li>Collaborate with team members to ensure smooth operations and customer satisfaction </li><li>Resolve customer complaints and concerns in a professional and empathetic manner </li><li>Assist with inventory management and restocking as needed </li><li>Adhere to all company policies, procedures, and safety guidelines </li><li>Participate in ongoing training and development programs to enhance skills and knowledge </li></ul> <p>Qualifications</p> <ul> <li>Excellent customer service skills with a friendly and professional demeanor </li><li>Strong communication skills, both verbal and written </li><li>Ability to follow directions and work efficiently in a fast-paced environment </li><li>Flexibility to work various shifts, including weekends and holidays </li><li>Basic math skills for handling cash transactions accurately </li><li>Physical ability to stand for extended periods and lift up to 25 lbs. </li><li>Basic computer skills and ability to learn new software systems quickly </li><li>Strong multitasking abilities and attention to detail </li><li>Team-oriented mindset with a willingness to collaborate and support colleagues </li><li>High school diploma or equivalent preferred </li><li>Previous customer service experience is a plus, but not required </li><li>Ability to remain calm and composed in high-pressure situations </li></ul> <p>Additional Information</p> <p>All your information will be kept confidential according to EEO guidelines.</p>