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16 days
Not Specified
Not Specified
$13.25/hr - $20.17/hr (Estimated)
<p>We are looking for a Coordinator to join our Agent Invoicing & Incentives team. In this position, you will field all incoming phone call inquiries and support the larger team with Tier 1 and 2 email inquiries and tasks. You will also leverage these inquiries to identify trends and further develop analysis associated with our agent-facing processes. You will play a critical role in the day-to-day operations of the Company, interacting daily with agents, internal teams, and external parties.</p> <p>At Compass You Will</p> <ul> <li>Answer incoming calls and return missed calls within appropriate SLAs </li><li>Provide verbal wire verifications to third-parties </li><li>Assist customers with Tier 1 and 2 agent invoicing and incentives inquiries </li><li>Triage and escalate calls outside of the scope of this line </li><li>Provide accurate, satisfactory answers to their queries and concerns or escalate to the appropriate team </li><li>Resolve situations involving dissatisfied customers, offering patient assistance and support </li><li>Guide callers through troubleshooting, navigating the company resources, or using the products or services related to agent invoicing and incentives </li><li>Collaborate with other team members to improve customer service </li><li>Provide management with identified common trends and agent feedback on our agent-facing programs based on customer experience </li><li>Provide Tier 1 and 2 support to customers and stakeholders in response to inquiries regarding agent invoicing and incentives, when applicable </li><li>Assist the team in keeping agent-inquiry response time to a minimum </li><li>Take on tasks to ensure your team achieves key SLAs and OCRs, when applicable </li><li>Assist with additional ad hoc requests and projects for the Agent Invoicing & Incentives team, if needed </li></ul> <p>What We're Looking For</p> <ul> <li>One to two (1-2) years of relevant experience in Customer Support preferred, not required </li><li>Bachelor's degree preferred, not required </li><li>Must excel in client-facing communication, both verbal and written </li><li>Great active listening skills with a patient and empathetic attitude </li><li>Adaptability and flexibility </li><li>Team player with a collaborative spirit, cooperative attitude, and ability to work across multiple departments </li><li>Excited to work in a fast-paced environment with an emphasis on addressing urgent situations </li></ul>
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If you already have an account, you can LOGIN to post a job or manage your other postings.
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