<p>Job Details</p> <p>Contract Type: Unlimited / Full-Time</p> <p>Country / City: United States / Stamford, CT</p> <p>Company: Beiersdorf Inc.</p> <p>Job Function: Quality Management</p> <p>Your Tasks</p> <p>Transcomm Operations & Supporting Systems</p> <ul> <li>Support day-to-day oversight of Transcom performance, including KPI tracking, basic analysis, and helping manage escalations or complex cases. </li><li>Assist in maintaining U.S. consumer-care systems (Product Reference Manual, Product Locator, Salesforce Product Hierarchy) by updating content, checking accuracy, and coordinating with IT or vendors when issues arise. </li><li>Coordinate activities with vendor partners (Hibbert, Emplifi), including helping with budgets, POs, contract renewals, IT support tickets, and Quality Management Review preparation. </li><li>Review and route consumer mail received at U.S. headquarters, ensuring items reach the correct internal teams for follow-up </li></ul> <p>Consumer Interaction Management</p> <ul> <li>Localize and maintain the Global Consumer Interaction Training Agenda for the U.S., ensuring materials reflect current products, claims, and regulatory requirements. </li><li>Coordinate with Marketing and Transcom to prepare agents for innovation launches, new products, and consumer-facing updates. </li><li>Submit tickets for website content updates and maintain consumer-facing FAQs based on trending inquiries, working with Marketing, Legal, Regulatory, and Quality to ensure accuracy. </li><li>Support the upkeep of SOPs and interaction guidelines to ensure consistent, compliant handling of consumer contacts. </li></ul> <p>Compliant Reporting, Adverse Events, & Post Launch Surveillance</p> <ul> <li>Collect and review weekly Adverse Event (AE) reports, flag potential Serious AEs, and coordinate follow-up with Quality/Regulatory. </li><li>Maintain organized, audit-ready AE documentation, including logs, decisions, and communications. </li><li>Export, sort, and distribute weekly consumer complaint reports to PC and 3PM Quality teams, documenting rationale for cases not requiring investigation. </li><li>Prepare monthly post-launch complaint summaries for new products, highlighting early signals and sharing insights with cross-functional teams. </li></ul> <p>Compliant Trending & Investigations</p> <ul> <li>Collect & Present monthly complaint trending using Excel and BI tools, helping identify patterns, signals, and potential risks. </li><li>Assist in coordinating complaint investigations with PCs, 3PMs, and the NA Manufacturing Quality Team, contributing to root-cause analysis and CAPA documentation. </li><li>Use internal benchmarks to help determine when trends may require escalation, investigation, or CAPA initiation, ensuring clear linkage between defect, root cause, and corrective action. </li></ul> <p>Integrated Innovation Management (IIM & FFPR)</p> <ul> <li>Participate in weekly or biweekly IIM Project Core Team meetings, supporting risk identification and mitigation tracking. </li><li>Prepare monthly summaries of complaint status, risks, and key decisions for the direct supervisor. </li><li>Support FFPR reviews for launched or reformulated products by gathering data, entering findings in SAP, and coordinating cross-functional inputs. </li><li>Track follow-up actions for conditionally released or rejected FFPRs to ensure quality risks are addressed and compliance is achieved. </li></ul> <p>Your Profile</p> <ul> <li>1-3 years of experience in Quality or related fields OR relevant internship/co-op experience. </li><li>Interest in learning quality systems, consumer insights, and regulatory requirements; prior exposure is a plus but not required. </li><li>Comfortable working with data and analytics in Excel and Power BI. </li><li>Strong organizational skills with the ability to manage multiple tasks and follow structured processes. </li><li>Clear communicator who can collaborate effectively across teams and ask questions to gain clarity. </li><li>Detail-oriented, curious, and eager to build expertise in consumer quality and innovation workflows. </li><li>Ability to handle sensitive consumer cases with professionalism and sound judgment. </li></ul> <p>Additional information</p> <p>ADDITIONAL INFORMATION:</p> <p>At Beiersdorf, we value diversity and aim to provide equal opportunities to all of our applicants - regardless of e.g. gender, sexual identity, nationality, ethnicity, religion or ideology, disability or age. We would therefore ask you to include only information and data in your documents which are relevant for the assessment of your application (e.g. curriculum vitae with relevant references and certificates). For instance, please feel free to upload your CV without a picture.</p> <p>Beiersdorf North America - Recent Awards</p> <ul> <li>Winner of Comparably's Award for Best Company Outlook (2021, 2024, 2025) </li><li>Winner of Comparably's Award for Best Company Work Life Balance (2025) </li><li>Winner of Comparably's Award for Best Company Culture (2023, 2024) </li><li>Winner of Comparably's Award for Best Company Compensation (2020, 2022-2024) </li><li>Winner of Comparably's Award for Best Company Perks and Benefits (2024, 2025) </li><li>Winner of Comparably's Award for Best Company for Happiness (2022,2023, 2024, 2025) </li><li>Winner of Comparably's Award for Best CEO / General Manager (2020, 2024) </li><li>Winner of Comparably's Award for Best Sales Team (2023, 2024, 2025) </li><li>Winner of Comparably's Award for Best Leadership Teams (2020, 2021, 2023, 2025) </li><li>Winner of Comparably's Award for Best Company for Diversity (2022) </li></ul> <p>Check us out on Comparably:https://www.comparably.com/companies/beiersdorf</p> <p>Having trouble applying? Go to www.BeiersdorfUSA.com to search our careers page. Beiersdorf is an Equal Opportunity Employer.</p>