<p>Position: Director, Client Partnerships</p> <p>The Director, Client Performance is accountable for oversight of operations and performance to support current clients. The ideal candidate is detail oriented, a strong team player, and has excellent prioritization and time management skills. Main responsibilities include</p> <p>1) Manage contractual requirements to ensure deliverables and reporting are timely and accurate</p> <p>2) Partner with Implementation Team for new client implementations</p> <p>3) Collaborate across the organization to ensure all deliverables and milestones are met to exceed contractual and client expectations.</p> <p>Roles and Responsibilities</p> <ul> <li> <p>Track and review deliverables and reports to ensure timely and quality submission to clients.</p> </li><li> <p>Develop project plan and milestones for new partnerships or program implementations.</p> </li><li> <p>Serve as Project Manager for enhancements and new initiatives for dedicated clients.</p> </li><li> <p>Review Key Performance Indicators and Dashboards for opportunities to improve operational performance.</p> </li><li> <p>Document and maintain current client IT processes and business requirements.</p> </li><li> <p>Function as a key contact and facilitator for defined clients to ensure Monogram is exceeding expectations.</p> </li><li> <p>Ensure CRM is updated and accurate.</p> </li><li> <p>Utilize effective problem-solving skills to overcome both internal and external IT challenges.</p> </li><li> <p>Partner internally and externally to develop operational workflows to improve clinical performance.</p> </li><li> <p>Internal coordination (Clinical Performance, Market Leadership, IT/Medical Economics) to ensure systems and processes are established to meet specific requirements.</p> </li><li> <p>Other duties as assigned.</p> </li></ul> <p>Position Requirements</p> <ul> <li> <p>Phoenix, AZ or Nashville, TN based</p> </li><li> <p>Bachelor's degree from a four-year college</p> </li><li> <p>5+ years' experience with program management, project management, or similar experience</p> </li><li> <p>5+ years' experience working for a dialysis organization, value-based provider group, health plan, and/or vendor contracting with health plans delegated for services</p> </li><li> <p>Detail oriented, excellent prioritization, and time management skills</p> </li><li> <p>Expertise partnering with internal departments to drive collaboration and results</p> </li><li> <p>Highly proficient in Microsoft Excel, Visio, Word, and PowerPoint</p> </li><li> <p>Experience working in high-growth environment preferred</p> </li><li> <p>Valid driver's license</p> </li></ul> <p>Benefits</p> <ul> <li> <p>Opportunity to work in a dynamic, fast-paced and innovative value-based provider organization that is transforming the delivery of kidney care</p> </li><li> <p>Competitive salary and opportunity to participate in the company's bonus program</p> </li><li> <p>Comprehensive medical, dental, vision and life insurance</p> </li><li> <p>Flexible paid leave and vacation policy</p> </li><li> <p>401(k) plan with matching contributions</p> </li></ul> <p>About Monogram Health</p> <p>Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person's health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.</p> <p>Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient's healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.</p> <p>Monogram Health's personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum. Monogram Health is based in Nashville, Tennessee, operates throughout 37 states, and is privately held by Frist Cressey Ventures, Norwest Venture Partners, TPG Capital, as well as other leading strategic and financial investors. To learn more about Monogram Health, ranked by Inc. Magazine as 2024's No. 3 fastest growing private company in the United States.</p>