<p>Description</p> <p>Boulder County Housing Department is seeking to hire aOperations Division Manager. The Housing Operations Division Manager provides strategic and operational leadership for Boulder County Housing Authority (BCHA's) affordable housing portfolio, managing property operations, facilities maintenance, including HVAC, and the Business Systems unit. This role guarantees that all housing functions support BCHA's mission.</p> <p>"To foster the availability of quality, affordable housing and related services for Boulder County residents using comprehensive community resources."</p> <p>The Operations Division Manager will lead cross-functional teams, set performance standards, and drive continuous improvement to ensure safe, equitable, and well-maintained housing and properties for all residents.</p> <p>This role will supervise 4 direct reports and a total of 80 staff members, managing over $400 million in property assets, including 1,083 multifamily residences across 60 locations. This leadership position is responsible for coordinating operations within BCHA, covering property management (compliance), maintenance, and the Business Systems team. It will improve tenant satisfaction by working with the finance team to maximize property value through operational excellence and attention to detail. Success will be measured by established key performance indicators and quarterly goals. This position reports directly to the Deputy Director of Operations and Development.</p> <p>This is afull-time, benefited position that will work Monday - Friday 7:30am - 4:00pm. This position will work out of 515 Coffman Street,Longmont, 1130 S. Kestrel Lane, Louisville, and 933 Canterbury Lane, Lafayette, Colorado. Under Fair Labor Standards Act (FLSA) guidelines, this position is exempt.</p> <p>Boulder County requires its employees to reside in the state of Colorado as of the first day of work.</p> <p>2026 Hiring Salary Range:$109,152.00 - $133,182.00 Annually</p> <p>Tentative Hiring Timeline:</p> <ul> <li>Phone Screening: January 5th </li><li>First Round Interviews: January 9th </li><li>Second Round Interviews: January 12th </li><li>Language Proficiency Test: January 13th </li><li>Reference Check: January 13th </li></ul> <p>New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.</p> <p>Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.</p> <p>Examples of Duties</p> <p>Operational Leadership</p> <ul> <li>Oversee day-to-day operations of more than 1,083 housing units across 60+ locations, including multifamily and commercial properties </li><li>Lead and coordinate the Property Management and Maintenance divisions to ensure alignment, effective communication, and shared accountability for portfolio performance and resident experience </li><li>Establish and monitor Key Performance Indicators (KPIs), including occupancy rates, unit turnover times, work-order response times, Real Estate Assessment Center (REAC) Housing Quality Standards (HQS) scores, lease-up pace, and resident satisfaction </li></ul> <p>Team Development & Culture</p> <ul> <li>Coordinate communication among departments to build a strong, dynamic team that collaborates to fulfill BCHA's mission </li><li>Coordinate cross-functional teams to establish KPIs, align expectations, and promote accountability </li><li>Responsible for supporting sustainability, equity, or innovation initiatives within these operational teams </li><li>Responsible for staff training, professional development, and fostering a culture of accountability and continuous improvement </li></ul> <p>Property Management</p> <ul> <li>Directly oversee and support property managers throughout BCHA's portfolio </li><li>Ensure consistent implementation of policies, procedures, and tenant engagement strategies </li><li>Track performance indicators like occupancy rates, unit turnover times, lease-up speed, and resident satisfaction </li><li>Track tenant accounts receivable (tracking) </li><li>Drive initiatives to enhance operational efficiency and resident experience by making data-driven decisions </li><li>Ensure coordination between the leasing team and maintenance, as they are integrated into the property portfolio(s), to support marketing efforts and maintain occupancy and revenue goals </li><li>Ensure leasing activities -tours, move-ins, and move-outs -are seamless and professional </li><li>Monitor feedback and collaborate cross-functionally to improve customer experience </li><li>Ensure property managers are up to date and compliant with all relevant housing regulations (e.g., Low-income housing Tax Credits (LIHTC), U.S. Department of Housing and Urban Development (HUD), Rural Development (RD), United States Department of Agriculture (USDA), and Local ordinances) </li><li>Monitor property-level budgets, approve expenditures, and ensure financial targets are met </li><li>Lead or support resolution of complex tenant issues, grievances, or disputes </li><li>Ensure property managers effectively use property management systems (e.g., Yardi) for leasing and reporting </li></ul> <p>Compliance & Program Integrity</p> <ul> <li>Ensure adherence to all investor requirements, such as LIHTC, HUD, RD, Community Housing Foundation (CHFA), and local and federal housing regulations </li><li>Oversee grievance procedures and tenant relations in collaboration with Compliance and Property Management teams </li><li>Lead teams through disaster planning and response events </li><li>Lead internal training and certification programs to maintain regulatory compliance and staff proficiency </li><li>Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management </li></ul> <p>Maintenance</p> <ul> <li>Manage maintenance and HVAC budgets, approve expenditure, and track costs against forecasts </li><li>Oversee maintenance operations and collaborate with the Capital Improvements Specialist to plan across residential and commercial assets </li><li>Track performance indicators such as unit turnover times, work order labor, response times, and resident satisfaction </li><li>Ensure compliance with safety, accessibility, and environmental standards </li><li>Support energy efficiency and sustainability initiatives. Oversee all aspects of the communities to meet financial goals and standards, ensuring properties are well-maintained </li><li>Monitor team efficiency in lowering unit turn-down time and costs </li><li>Ensure the team meets all inspection requirements and deadlines </li><li>Develop and implement preventive maintenance schedules to reduce emergency repairs and extend asset life </li><li>Lead the team in disaster preparedness and emergency response protocols for maintenance-related incidents </li></ul> <p>Oversee Business Systems Team Coordination</p> <ul> <li>Contract Management: This team is responsible for over 150 contracts for the Housing team, overseeing the full lifecycle of contracts, from drafting to execution and compliance </li><li>Contracts must align with federal, state, and grant requirements, and use the County Attorney-approved templates </li><li>Cross-Department Coordination: Administrative oversight includes facilitating communication between departments and ensuring that approvals and documentation are properly routed and archived </li><li>Inventory Control: This function ensures that all assets and supplies are tracked and managed efficiently </li><li>Vendor Coordination: This involves managing relationships and the performance of external service providers </li><li>Fleet Operations; Usage Tracking: Monitoring mileage, maintenance schedules, and vehicle assignments </li><li>Insurance Administration: This includes ensuring that all contracts and operations are covered by appropriate insurance </li><li>All other administrative duties, including but not limited to recertifications, vehicle, travel, and purchase cards </li></ul> <p>Development & Strategic Planning</p> <ul> <li>Collaborate with the Housing Development team to ensure smooth transitions from construction to operations </li><li>Participate in long-term planning for new developments, including site selection, lease-up strategies, and operational readiness </li><li>Budgeting & Resource Management </li><li>Manage operational budgets and track performance against financial goals </li><li>Coordinate with Finance and Grants teams to align spending with funding requirements, including Affordable and Attainable Housing Tax Credit (AAHT) resources </li><li>Performs related work, as required </li><li>May be reassigned during emergency situations </li></ul> <p>Required Qualifications</p> <p>PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.</p> <p>EDUCATION & EXPERIENCE:</p> <p>Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of</p> <ul> <li>10 years of experience in housing or property management. </li></ul> <p>AND</p> <ul> <li>3 years in a supervisory role. </li></ul> <p>Additional related education may count towards required experience.</p> <p>DRIVER'S LICENSE:</p> <ul> <li>Applicants must have a valid driver's license and a clean driving record </li><li>For more information regarding a clean driving record, please clickhere. </li></ul> <p>BACKGROUND CHECK:</p> <ul> <li>A job offer is contingent on passing a background investigation </li></ul> <p>Supplemental Information</p> <p>PREFERRED QUALIFICATIONS:</p> <ul> <li> <p>Bilingual in English and Spanish</p> </li><li> <p>Additional compensation will be provided based on the use of bilingual skills.</p> </li><li> <p>Proven success in managing cross-functional teams and complex portfolios.</p> </li><li> <p>Strong knowledge of housing compliance standards and funding mechanisms.</p> </li><li> <p>Proficiency in Microsoft Office, Yardi, and other property management systems.</p> </li></ul> <p>KNOWLEDGE, SKILLS, & ABILITIES:</p> <ul> <li>Deep understanding of affordable housing operations and regulatory compliance. </li><li>Strategic planning and alignment with organizational goals. </li><li>Strong leadership and team management skills. </li><li>Excellent communication and stakeholder engagement abilities. </li><li>Proficiency in Microsoft Office, property management software </li><li>Ability to analyze challenges and implement effective solutions. </li><li>Commitment to equity, inclusion, and cultural responsiveness. </li><li>Adaptability to change and evolving community needs. </li></ul> <p>PHYSICAL REQUIREMENTS:</p> <ul> <li> <p>WORK ENVIRONMENT / PHYSICAL DEMANDS:</p> </li><li> <p>Physical Demands: This position works in an office setting and is also regularly onsite at BCHA properties. In the office it is primarily sedentary physical work requiring the ability to lift a maximum of 20 pounds; occasional lifting, carrying, walking, bending over (to file) and standing; frequent hand/eye coordination and finger dexterity to operate personal computer and office equipment; vision for reading, recording and interpreting information; speech communication and hearing to maintain communication with employees and customers. Onsite work includes walking on flat and uneven surfaces, going up and down steps, and flexibility to move through construction sites for punch walks and onsite review of capital improvements and property improvements.</p> </li><li> <p>Work Environment: Works in clean, comfortable environment in the office and dirty unfinished outdoor environments onsite.</p> </li><li> <p>Equipment Used: Frequently uses standard office equipment including personal computers, scanners, calculators, printers, shredder machine, electronic data stamp, telephones, fax and copy machines.</p> </li></ul> <p>Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employeeson the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.</p>