<p>Mazda Service CSR</p> <p>CardinaleWay Mazda Corona is looking for a Customer Experience Rep to ensure an exceptional service experience for our clients. This role focuses on customer interactions within the service department, from greeting guests to coordinating follow-ups and assisting the service team.</p> <p>Cardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard - we strive to create outstanding and long-lasting relationships. This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top performing dealer groups.</p> <p>What We Offer</p> <ul> <li>Health, Dental, and Vision offered after 90 days </li><li>Each year we look to provide the very best insurance we can offer. </li><li>401k provided by Empower </li><li>Ancillary insurance provided by Allstate </li><li>FSA offered. </li><li>Life Insurance provided for and paid by Cardinale Automotive Group. </li></ul> <p>Responsibilities</p> <ul> <li>Greet and assist customers as they arrive for service </li><li>Follow up with clients regarding their service experience, providing updates, and ensuring satisfaction </li><li>Maintain guest lounge </li><li>Work closely with service advisors, technicians, and valet staff to maintain smooth operations </li><li>Monitor appointment scheduling and service completion timelines </li><li>Maintain service loaner inventory and previously owned recon </li></ul> <p>Qualifications</p> <ul> <li>Experience in customer service, hospitality, or automotive service </li><li>Strong communication and interpersonal skills </li><li>Ability to multitask in a fast-paced environment </li><li>Detail-oriented with a focus on luxury service </li><li>Knowledge of automotive service processes is a plus </li></ul> <p>We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p>