<p>Customer Assurance Manager - HVAC Products | Carrier Enterprise</p> <p>Little Rock, AR</p> <p>Company Description:</p> <p>Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.</p> <p>Company website:</p> <p>www.carrierenterprise.com</p> <p>Job Summary:</p> <p>The Customer Assurance Manager plays a pivotal role in supporting our customers' technical needs and enhancing their experience with CE products. Ideal for an experienced HVAC/R Technician, this position is responsible for providing comprehensive technical support to field technicians across Residential, Light Commercial, and Large Commercial Applied product lines. You will become a key partner for our dealers, resolving issues through both phone support and onsite visits, and contributing to our consumer relations and warranty services.</p> <p>Key Responsibilities:</p> <ul> <li>Technical Support & Troubleshooting: Deliver technical assistance to field technicians to diagnose and resolve HVAC equipment issues for the Carrier, Payne, and Bryant product lines. </li></ul> <p>Onsite Support: Conduct job site visits to assist with technical challenges and ensure proper resolution of product issues.</p> <ul> <li>Training & Development: Provide training sessions for dealers on product use, troubleshooting techniques, and best practices for installation and maintenance. </li><li>Warranty & Consumer Relations: Address special warranty issues and manage consumer relations to ensure customer satisfaction and product integrity. </li><li>Internal Support: Collaborate with internal sales teams to provide technical insight and assist with post-sale technical concerns to secure ongoing business. </li><li>Continuous Improvement: Identify opportunities for product and service enhancements to improve customer experience and product performance. </li></ul> <p>Qualifications & Skills:</p> <ul> <li>Technical Expertise: 5 - 10 years of HVAC experience in residential and commercial service, ideally with Carrier, Bryant, and Payne unitary, ductless, and VRF products. </li><li>Problem-Solving Skills: Strong ability to diagnose technical issues and provide effective solutions quickly, both remotely and onsite. </li><li>Customer Service & Communication: Outstanding interpersonal skills to clearly communicate technical information to both customers and internal teams. Ability to maintain a customer-first approach in all interactions. </li><li>Tech-Savvy: Proficient in digital tools and technology for technical support, virtual troubleshooting, and team communication. Salesforce CRM experience is a plus. </li><li>Industry Knowledge: Solid understanding of HVAC design, applications, and current industry standards. </li></ul> <p>Education:</p> <p>A bachelor's degree in mechanical engineering or a related technical discipline is preferred, but not mandatory if balanced by extensive experience.</p> <p>Benefits:</p> <p>Health Insurance</p> <p>Health Savings Account</p> <p>Dental Insurance</p> <p>Vision Insurance</p> <p>Life Insurance</p> <p>Disability Insurance (Short-term and Long-term)</p> <p>Employee Assistance Program (EAP)</p> <p>Tuition Reimbursement & Professional Development</p> <p>Paid Vacation & Sick time</p> <p>Company Paid Holiday's</p> <p>401(k) Plan with Employer Match</p> <p>Employee Discount Program</p> <p>Invitation to Apply:</p> <p>Full-time and part-time positions are available. To explore this exciting (insert position here) opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.</p> <p>Equal Opportunity Statement:</p> <p>Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications, and competence.</p>