<p>Job Responsibilities</p> <ul> <li>Serves as point of contact for end user to answer questions and resolve problems concerning: computer software, hardware, network, telecommunications, or any other information related areas, by using software database packages designed for that purpose. Ensure every attempt is made to solve the problem or answer the question during the initial contact using the technology tools provided. </li><li>Accurately, and promptly inputs all requests for service into the software tracking database, and contacts or assigns the appropriate technical area if a problem cannot be resolved during the initial contact period. Tracks and follows through on all requests to ensure complete resolution of problem. </li><li>Develops and maintains self-help materials such as "How to log into your MyMTC account" which assists student users in navigating all online account accessibility functions. Coordinates the college-wide distribution of these materials for end users. </li><li>Coordinates the administrative support functions of the IRM office to include collecting, sorting, opening and distributing mail to all personnel within the IRM Department. Maintains an inventory of office supplies by monitoring stock and reordering supplies as needed. </li><li>Coordinates general office activities to include maintaining departmental budget and confidential telephone files. Updates and purges all budget and telephone files as needed to facilitate easy retrieval by content, ensuring that all files are current, complete, orderly, and clearly labeled. </li></ul> <p>This position is located on the Midlands Technical College Beltline Campus</p> <p>Minimum and Additional Requirements</p> <p>A high school diploma and relevant experience. An associate's degree or a bachelor's degree in a related field may be substituted for the required work experience.</p>