<p>Trustbridge Hospice, a part of Empath Health, is seeking a compassionate and customer-focused Admissions Coordinator to join our team in West Palm Beach. This position is onsite in a call center environment.</p> <p>This full-time position works Friday through Sunday, 7:00am - 7:30pm OR 9:00 a.m. - 9:30 p.m., supporting the admissions process and ensuring a seamless, empathetic experience for patients and families during one of life's most meaningful transitions. Please note this is a full time position and the training will be Monday - Friday 8am-5pm for 2-3 weeks.</p> <p>Since 1978, Trustbridge Hospice has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.</p> <p>What You'll Do</p> <ul> <li>Facilitate the conversion of referrals to admissions through completion of the intake process. </li><li>Provide exceptional customer service to patients, families, and referral sources with empathy and professionalism. </li><li>Communicate effectively with interdisciplinary team members to ensure timely and accurate admissions. </li><li>Maintain accurate records and documentation in accordance with organizational policies. </li><li>Support a compassionate, patient-centered environment that reflects the mission and values of Trustbridge Hospice. </li></ul> <p>Why Join Empath Health?</p> <ul> <li>Fair, Competitive Pay: Your work has value, and we reward it. </li><li>Comprehensive Benefits: Medical, dental, vision, life, and retirement with company match. </li><li>Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life </li><li>Growth That Lasts: Advance through education, training, and tuition reimbursement. </li><li>A Mission That Matters: Join a team built on kindness, compassion, and Full Life Care for All. </li></ul> <p>What You'll Need</p> <ul> <li>Associate degree preferred. </li><li>Three (3) years of experience in healthcare administration or customer service. </li><li>Knowledge of hospice or home health programs preferred, with willingness to develop clinical understanding. </li><li>Ability to handle a high call volume. </li><li>Strong communication, organization, and computer skills. </li></ul> <p>What You'll Find at Empath Health:</p> <ul> <li>Unified in empathy, we serve our communities through extraordinary Full Life Care for All. </li><li>Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida-including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. </li><li>Full Life Care means caring for the whole person-body, mind, and spirit-with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life. </li><li>At Empath Health, you'll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life's journey more meaningful. </li></ul>