<p>Position Title: Desktop Support Technician III</p> <p>Location: Chicopee, MA</p> <p>Clearance Requirements: Active DoD Secret Clearance required (or ability to obtain and maintain)</p> <p>Position Status: Full Time</p> <p>Pay Rate: Competitive hourly rate based on experience (SCA position)</p> <p>Position Description: Join a dynamic team providing onsite IT support for critical Air Force Reserve Command operations. As a Desktop Support Technician III, you will deliver advanced technical assistance, troubleshoot complex hardware and software issues, and ensure seamless system performance in a mission-focused environment. This role offers the opportunity to work with cutting-edge technologies, including mobile device management and cloud services, while supporting essential defense initiatives. Minimal travel (<10%) and a standard Monday-Friday schedule provide work-life balance.</p> <p></p> <p>Key responsibilities include:</p> <ul> <li>Diagnosing and resolving advanced system incidents, problems, and events for end-users </li><li>Troubleshooting hardware, software, network rights, and access issues </li><li>Administering user accounts, permissions, and equipment access </li><li>Identifying root causes of performance degradation and implementing mitigation strategies </li><li>Managing mobile devices using VMware Workspace ONE, including enrollment, application assignment, and troubleshooting for iOS and Android </li><li>Developing trend analysis reports to improve system reliability </li><li>Applying knowledge of incident/problem management processes, cloud computing models (SaaS, IaaS, PaaS), and a wide range of electronic devices </li></ul> <p>Required Skills/Education:</p> <ul> <li>Active CompTIA Security+ (Sec+) certification </li><li>Active DoD Secret clearance </li><li>3+ years of experience in desktop support, IT troubleshooting, or equivalent roles (experience with network modernization or similar-scope projects preferred) </li><li>Strong skills in hardware/software diagnostics, installation, upgrades, and restoration </li><li>Proficiency in VMware Workspace ONE, iOS/Android OS, and mobile device management </li><li>Excellent problem-solving, time management, communication, and customer service skills </li><li>Ability to provide both in-person and remote support in a collaborative, fast-paced environment </li></ul> <p>We welcome candidates from diverse backgrounds who are passionate about technology and mission success.</p> <p>About Seneca Resources At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.</p> <p>When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.</p> <p>Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.</p>