<p>The incumbent serves as the integrator that coordinates the business process and software functions. They provide continuous business oversight for a variety of software programs integral to the overall administration and operations of the business and effects programmatic changes at the healthcare facility level.</p> <p>MAJOR DUTIES AND RESPONSIBILITIES</p> <ul> <li>Coordinates ongoing data collection and performs analysis to determine optimal organizational performance using available data to determine current performance and develop and implement local performance measures as needed to assess current status and determine areas targeted for improved effectiveness and efficiencies of Business Office practices. </li><li>Develops initiatives which will enable the facility to provide quality health care to its population while operating in a more effective and efficient manner performing a continuing evaluation and analysis to assess program effectiveness and to identify areas requiring management attention. </li><li>Designs and develops dissemination and training materials, local standard operating procedure (SOP) manuals, develops and utilizes monitoring tools, and provides for the implementation of Business Office programs through on-site education and training. </li><li>Identifies system inefficiencies and develops studies or data collection techniques related to specific identified problems. Discusses problem areas with personnel concerned to identify and implement remedial action to be taken. </li><li>Responsible for the coordination, planning, implementation, and training for service and facility staff in business and functional areas for various information technology VISTA packages </li><li>Serves as the functional "expert" for matters relating to the Patient Information Management System (PIMS) core package and provides training on other service packages, such as Pharmacy, Radiology, Laboratory, and Health Summary, as they relate to the business office process. </li><li>Provides training and troubleshooting for clinical and administrative staff in business processes and associated supporting software. Provides training for individual users on daily operational tasks and trains new users. </li><li>Maintains reference material for the service.-Responsible for the preparation and implementation of the business contingency plans for system failure specifically addressing manual system backup plans addressing how day to day business will be conducted for long and short-term outages. </li><li>Responsible for determining the physical and data security needs for the service areas and implements necessary improvements. Assesses individual needs to determine appropriate level of menu access for staff, Regional Office employees, and employees from VISN VA facilities. Reviews access to terminal and file codes for the purpose of controlling access to the patient and medical records to assure compliance with the Privacy Act and Cyber Security regulations. </li><li>Ensures data is being captured and reported accurately and appropriately. Analyzes utilization trend data on a monthly/quarterly basis to verify the accuracy of the data, identify problem areas, provide objective assessments, prioritize identified problems, analyze variances and recommend appropriate actions and/or alternatives. </li><li>Establishes administrative qualitative standards; the objective of which is intended to improve programs, facilities and operations. The incumbent develops and implements standards that affect the service. </li><li>Maintains records, prepares project administrative and statistical reports, assures compliance with review process, and monitors compliance with program requirements </li><li>Contributes to the professional growth and development of effective teams and individuals on the team and ensures that staff is trained in Business Office principles and technical uses. </li><li>Performs other related duties as assigned. </li></ul> <p>Work Schedule: Monday-Friday 8:00am-4:30pm</p> <p>Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.</p> <p>Virtual: This is not a virtual position.</p> <p>Position Description/PD#: Medical Administrative Specialist/PD043020</p>