<p>SUMMARY: We are seeking a dedicated Account Specialist to support our Consumer Sales team, working closely with a National Account Specialist to ensure smooth execution of key sales processes across several key retail accounts. The Account Specialist will play a critical role in driving the success of strategic go-to-market (GTM) initiatives, managing product assortments, overseeing order management, executing promotional plans, and collaborating with cross-functional teams like marketing and sales operations. This role is essential in maintaining strong customer relationships and optimizing account performance.</p> <p>ESSENTIAL DUTIES AND RESPONSIBILITIES:</p> <ul> <li>Catalog and Assortment Management: Oversee the product assortment for assigned accounts, ensuring accurate updates, removal of discontinued items, and identification of assortment gaps to be filled, ensuring product offerings are always up to date. </li><li>Order Management: Handle order-related issues, ensuring timely delivery, prompt resolution of any challenges, and adherence to Service Level Agreements (SLAs), fostering customer trust and satisfaction. </li><li>Account GP Management: Responsible for tracking order flow and ensuring all pricing and margin is inline with divisional and account margin goals, this should be part of daily level activity </li><li>Availability: Ensure ongoing availability, pricing, and retail readiness accuracy for the catalog - actively prioritizing based on top sellers and target SKUs. </li><li>New Product Set up Request: Once new products are launched (content complete), submitting build requests through the content team </li><li>Catalog Management: Drive catalog rationalization based on account strategy, competitiveness, performance, profitability, returns, inventory strategy, and account sales mix. Maintain catalog cleanup by updating inactive items on the customer side and internally </li><li>Assortment Analysis: Proactively identify gaps in product assortments and analyze return data to make recommendations for optimizing product offerings and minimizing waste. </li><li>Promotional Planning and Execution: Ensure that promotions are uploaded on time, working with relevant teams to ensure campaigns are executed effectively to maximize revenue opportunities. Ensure promotions are also taken down/stopped when planned. </li><li>Cross-functional Collaboration: Partner with marketing, content, and product teams to align on promotions, image and copy requirements, product offerings, and customer needs for a consistent customer experience. </li><li>Customer Relationship Management: Act as a point of contact for customer inquiries, addressing issues promptly and working to maintain strong, long-lasting relationships and high levels of customer satisfaction. </li><li>Strategic GTM Implementation: Align the go-to-market strategy with account goals and priorities to ensure Account Executives can effectively execute sales opportunities and maximize results. </li><li>Market Research: Conduct market & competitive analyses as needed </li><li>Profitability Tracking: Support account SKU-level profitability and initial price negotiation analysis </li><li>Promotional Planning: Plan and propose account-specific promotional events as opportunities arise </li><li>Interface with vendor partners as needed to provide updates on account level performance and key operational issues </li><li>For Digital Accounts </li><li>Support digital advertising initiatives with assortment context, ad SKU management input, budget management suggestions to optimize performance </li><li>Create & maintain account-specific variation plans and guide timely implementation </li></ul> <p>KPIs:</p> <ul> <li>Assortment availability, price, and content accuracy </li><li>Account Revenue & Profit </li><li>Assortment Optimization: ongoing addition and removal of product listings based on rationalization criteria </li><li>Share of voice and market share </li><li>Timely resolution of order management issues </li></ul> <p>MINIMUM REQUIREMENTS:</p> <ul> <li>Bachelor's degree in business, marketing, or a related field (preferred). </li><li>Proven experience in account management, sales support, or related roles. </li><li>Strong organizational and problem-solving skills with attention to detail. </li><li>Excellent communication and interpersonal skills, capable of working with diverse teams and clients. </li><li>Ability to handle multiple tasks in a fast-paced environment. </li><li>Preferred Skills: </li><li>Familiarity with e-commerce platforms, product catalogs, and inventory management. </li><li>Experience with promotional planning and execution. </li><li>Analytical skills for assessing assortment gaps and returns data. </li></ul>