<p>The Communication Sciences & Disorders Department at Iona University welcomes applicants for a Clinic Coordinator. The Clinic Coordinator will report to the Speech, Language and Hearing Clinic Director to support and supervise daily office operations for the Iona University Speech, Language and Hearing Clinic. The successful candidate will have strong operational and organizational skills, be detail-oriented, and be able to manage multiple responsibilities in a fast-paced clinical and academic setting. This role requires advanced customer service, data management, problem-solving, and interpersonal and communication skills to enhance our student and client experiences. The successful candidate should have the ability to balance clinic operations with general Clinic department support, shifting between tasks and priorities while maintaining a high level of professionalism and accuracy. This position will also provide general administrative support to the Department of Communication Sciences and Disorders and report to the Department Chair for those responsibilities. Bilingual candidates are preferred.</p> <p>Key Responsibilities</p> <ul> <li>Oversees the administrative operations of the Speech, Language, and Hearing Clinic, including scheduling, communications, documentation management, and coordination of clinic activities to ensure efficient daily operations. </li><li>Manages, processes, and tracks billing and payments, ensuring accuracy in invoicing and reconciliation of payments </li><li>Supports and manages student and staff portfolios, including maintaining accurate and up-to-date records of clinical assignments, supervision schedules, certifications, compliance documents, and professional development tracking. </li><li>Serves as the primary point of contact for clients, students, and clinical staff, providing high-quality customer service and ensuring clear, professional communication across all stakeholders. </li><li>Coordinates and maintains clinic schedules for student clinicians and supervisors; assists with posting and communicating updates, changes, and coverage needs. </li><li>Responds promptly and professionally to phone calls and emails, routing inquiries appropriately and maintaining confidentiality in compliance with HIPAA and FERPA standards. </li><li>Supports onboarding, training, and troubleshooting for the Clinic's Electronic Medical Record (EMR) system; assists users and generates reports as needed. </li><li>Oversees and supervises student workers assigned to the clinic, including scheduling, task assignment, and training to ensure adherence to clinic policies and procedures. </li><li>Coordinates communication and collaboration with other university departments (e.g., Registrar, Finance, Facilities, IT, and HR) to support clinic operations and problem resolution. </li><li>Supports departmental needs including but not limited to: </li><li>Manage and facilitate communications between department, students, and alumni </li><li>Assist with graduate student recruitment and follow-up </li><li>Assist with certification paperwork for graduate students </li><li>Maintain paperwork and provide support for graduate program accreditation, departmental grants, faculty developmental paperwork, and grant budgets </li><li>Assists with routine financial and administrative operations, including purchasing, expense tracking, and basic budget management for the clinic and department. </li><li>Assist with planning and supporting department-wide events </li></ul> <p>Professional Attributes</p> <ul> <li>Professionalism and discretion in all communications and interactions. </li><li>Ability to work collaboratively within a multidisciplinary team. </li><li>Initiative in identifying and implementing process improvements. </li><li>Commitment to supporting the mission and values of Iona University and the Department of Communication Sciences and Disorders. </li></ul>