<p>About UPC</p> <p>UPC designs and manufactures retail store fixtures, and P.O.P. displays.</p> <p>Located in Madison WI, we operate in a 120,000 square ft, clean facility.</p> <p>Family owned for over 48 years and growing, we are employee centric with great employee retention.</p> <p>UPC is looking for dedicated and experienced employees for</p> <p>Administrative, Design, Engineering and all levels of manufacturing.</p> <p>Please apply to our team.</p> <p>Position Summary</p> <ul> <li>The Customer Service Associate serves as the frontline and first point of contact for external customers. UPC prides themselves on excellent customer service. </li><li>It is critical that this role always conducts friendly, professional, and prompt communication both with external customers and internal staff. </li><li>This role serves customers daily by providing product, order, shipping, and service information. The Customer Service Associate should build relationships with customers to encourage new and repeat business opportunities. </li><li>Position requires thorough knowledge of UPC products within the first few months of employment. </li><li>Customer Service Associates handle all administrative duties that facilitate the order entry process. </li></ul> <p>Facility Equipment & Work Environment</p> <ul> <li>Office Environment </li><li>Skilled in Microsoft Office, Word, Excel, Adobe, Etc </li><li>Multi-line phone system </li><li>Copy Machine </li><li>ERP experience helpful </li></ul> <p>Education & Experience</p> <ul> <li>High School Diploma or equivalent required. Minimum 2 years of experience in customer service or related role. </li><li>Extremely detail oriented, excellent written and verbal communication skills are a must. </li><li>Ability to handle a fast-paced, dynamic work environment, stressful situations, and deadline pressures as well as plan and carry out responsibilities with minimal direction. </li><li>Excellent computer skills and proficiency operating Microsoft Suite, with an emphasis on Excel, Office and Word. </li><li>Must have a strong aptitude working in an ERP, such as Odoo, or other related systems. </li><li>Must have the ability to learn and master UPC's internal order entry system. </li></ul> <p>Benefits</p> <ul> <li>401(k) </li><li>Paid Time Off (PTO) </li><li>Health insurance benefits </li><li>Paid holidays </li><li>And more </li></ul> <p>Contact Us</p> <p>Phone: 608-222-5658</p> <p>Fax: 608-222-3933</p> <p>Email: HR@upcdisplays.com</p> <p>FOR MORE INFORMATION, PLEASE REFER TO UPC WEBSITE, www.upcdisplays.com</p> <p>Universal Presentation Concepts (UPC) is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs.</p>