<p>Benefits:</p> <ul> <li>401(k) matching </li><li>Bonus based on performance </li><li>Dental insurance </li><li>Health insurance </li><li>Opportunity for advancement </li><li>Paid time off </li><li>Training & development </li><li>Vision insurance </li></ul> <p>Compensation</p> <ul> <li>$17 - $18/hour based on experience + bonus opportunities tied to team performance </li></ul> <p>Schedule Options:</p> <p>We are currently hiring for the following schedule:</p> <ul> <li>Friday-Sunday: 11:00 AM - 11:00 PM </li></ul> <p>Please note: Candidates will be asked to select one of the above schedules during the screening process.</p> <p>Overview</p> <p>We are seeking a highly organized, fast-paced Service Coordinator to manage scheduling and communication across multiple service locations. This role is the central hub between our electricians and customers-ensuring efficient scheduling and a smooth customer experience.</p> <p>This position plays a critical role in delivering a great customer experience while maximizing technician efficiency. The Service Coordinator helps ensure our electricians stay productive, our customers stay informed, and our operations run smoothly every day.</p> <p>This role is ideal for someone who thrives under pressure, communicates clearly, and can juggle multiple priorities.</p> <p>What Success Looks Like (First 90 Days)</p> <ul> <li>Learns systems and scheduling workflows quickly </li><li>Manages multiple jobs per day with accuracy </li><li>Communicates effectively with technicians and customers </li><li>Stays calm under pressure and adapts to changes </li><li>Demonstrates strong multitasking and prioritization </li></ul> <p>Key Responsibilities</p> <ul> <li>Schedule and coordinate technicians across multiple locations </li><li>Assign jobs based on urgency, scope, and skill set </li><li>Communicate with customers and technicians throughout each job </li><li>Adjust schedules in real time for changes and emergencies </li><li>Manage jobs from start to finish, sometimes involving multiple technicians </li><li>Maintain accurate notes in all databases </li><li>Ensure technicians are prepared before arrival </li></ul> <p>How You'll Be Measured</p> <ul> <li>Speed and quality of communication </li><li>Ability to manage jobs from start to finish </li><li>Effective prioritization </li><li>Understanding of revenue-driving calls </li><li>Reliability and professionalism </li></ul> <p>What We're Looking For</p> <ul> <li>Strong communication skills </li><li>Ability to multitask in a fast-paced environment </li><li>Organized and detail-oriented </li><li>Tech-savvy with strong typing skills </li><li>Positive, team-first attitude </li></ul> <p>Great backgrounds include:</p> <p>Customer service, call center, or high-volume coordination</p> <p>Entry-level candidates welcome with the right mindset.</p> <p>Work Environment</p> <p>Fast-paced, high-accountability, and team-oriented. We value strong communication, respect, and a shared commitment to doing great work.</p> <p>Challenges</p> <ul> <li>Managing schedules across multiple locations </li><li>Handling frustrated customers and technicians </li><li>Balancing phone and digital communication </li></ul> <p>Growth</p> <p>Strong performers can quickly take on more responsibility and grow within the company.</p> <p>Not a Fit If You</p> <ul> <li>Struggle with multitasking or pressure </li><li>Have poor communication skills </li><li>Are unreliable or negative </li></ul>