<p>The Information Technologist 1 responsibilities include:</p> <ul> <li>Provides support to ODRC Information System users and/or IT specialists in adherence to established ODRC policies and procedures </li><li>Provides support and services within ODRC to support ODRC customers, internal and external Creates, and analyzes incident and problem tickets to ensure proper completion and assignment of incidents or service requests </li><li>Follows established policy and procedures for prioritization categorization </li><li>Follows escalation procedures established by ODRC </li><li>Initiates first level resolution within confines of access and security authority, utilizing published processes and procedures </li><li>Follows up ensuring first level resolution within time limits prescribed by service level agreements (SLAs) </li><li>Acts as liaison for services within ODRC </li><li>Assists with on-boarding processes for new employees </li><li>Collaborate with other program areas by interfacing and utilizing other IT applications or platforms </li><li>Participates in and/or provides technical IT assistance related to projects, tasks and assignments </li><li>Facilitates group assignments between the ODRC helpdesk and IT Service Owners, as needed Assists with managing ODRC Knowledgebase </li><li>Generates enhancements for existing infrastructure, software or database systems in compliance with specifications and standards </li><li>Assists in development procedures, task plans, training and job aids and attends meetings to gather and coordinate activities for requirements gathering </li><li>Works toward improved customer services through process and performance management </li><li>Assists with ODRC initiatives as needed </li><li>Assists with managing risks and changes related to ODRC processes, projects and procedures </li></ul> <p>6 mos. combined work experience in any combination of the following: computers &/or electronics and/or in telecommunications performing routine analysis, programming, installation, maintenance and/or systems support, solving problems with pre-determined methods on basic hardware or software including experience providing customer support.</p> <ul> <li>Or 2 courses in computer science or information systems. </li><li>Or equivalent of minimum class qualifications for employment noted above. </li></ul> <p>Job Skills: Information Technology</p>