<p>OVERVIEW</p> <p>Provides support for all customer requests received through phone, fax, or e-mail. Primary duties are to answer incoming calls and respond to email inquiries. Timely, accurate handling and processing within established policies, procedures and directives.</p> <p>RESPONSIBILITIES</p> <ul> <li>Meet all assigned responsibilities and goals, to include volume of calls answered and emails responded to </li><li>Receive, document, coordinate and complete the following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives </li><li>Orders and related requests </li><li>Returns and related requests </li><li>Information requests </li><li>Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives </li><li>Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution </li><li>Owns the customer experience throughout the entire life cycle of the relationship </li><li>Perform other duties as assigned by the Manager of Customer Service </li><li>Research billing discrepancies and provide feedback on findings. </li></ul> <p>QUALIFICATIONS</p> <ul> <li>High School Diploma or General Education Degree (GED) </li><li>Minimum of three (3) year of Customer Service experience required </li><li>Intermediate understanding of telephony concepts, practices, and procedures </li><li>Excellent verbal and written communication skills </li><li>Ability to work within a team environment </li><li>Basic knowledge of firearms, types and usage </li><li>Ability to coordinate with various levels of management within different functional areas </li><li>Experience with MS Office Suite </li><li>Intermediate knowledge of company products, practices, and procedures </li></ul>