<p>Position Title:</p> <p>Senior Field Representative - Field Services Support Reports To: Corporate HR Specialist</p> <p>Position Summary</p> <p>Services and repairs a variety of office equipment at customer locations, typically within a specific geographic area. May serve as a specialist on certain products and/or in a Team Lead or Coordinator capacity. Industry certification required (1).</p> <p>Job Duties and Responsibilities Technical Services</p> <p>Specializes in repair of a core set of highly complex office products</p> <p>Performs full range of procedures: diagnostics, installations, removals, and retrofits</p> <p>Troubleshoots and repairs components on B&W, color, and multifunctional devices</p> <p>Demonstrates required digital competencies and completes training on new equipment</p> <p>Works independently; meets productivity expectations</p> <p>Technical Expertise & Leadership</p> <p>Provides 2nd-level technical support to technicians</p> <p>Conducts on-the-job training (OJT) and technical seminars</p> <p>Serves as a role model with professional appearance and behavior</p> <p>Champions team improvement and best practices</p> <p>Territory & Inventory Management</p> <p>Manages territory, inventory, and customer relationships</p> <p>Assumes Field Technology Service Manager duties when needed</p> <p>Maintains accurate parts inventory and adheres to back-up procedures</p> <p>Completes administrative tasks in a timely and accurate manner</p> <p>Supports sales through lead generation opportunities</p> <p>Customer Service</p> <p>Handles the most challenging service scenarios professionally</p> <p>Acts as liaison for unresolved technical issues</p> <p>Ensures high levels of customer satisfaction</p> <p>Maintains "car stock" inventory</p> <p>Performs other duties as assigned</p> <p>Qualifications Education & Experience</p> <p>Technical school graduate with 3+ years of related experience</p> <p>Minimum of 2 years as a Technology Service Consultant I</p> <p>Sustained 2-year track record of meeting or exceeding performance expectations</p> <p>At least 1 industry certification</p> <p>Valid driver's license and insurance as per Ricoh policy</p> <p>Knowledge, Skills, and Abilities</p> <p>Strong understanding of electro-mechanical devices and electronics</p> <p>Expert knowledge of assigned equipment</p> <p>Effective, methodical problem solver</p> <p>Excellent communication and customer service skills</p> <p>Proficient in reading technical materials (manuals, parts books, etc.)</p> <p>Working Conditions & Physical Requirements</p> <p>Primarily office environments with standard lighting and noise</p> <p>Extensive daily travel required (vehicle or walking territory) in all weather</p> <p>Exposure to minor hazards (cuts, burns) and frequent use of chemical solvents</p> <p>May require shift work, overtime, and on-call availability</p> <p>Regular contact with internal teams and customers</p> <p>Physical Demands:</p> <p>Push/pull equipment up to 400 lbs; lift up to 50 lbs</p> <p>Frequent standing, walking, bending, squatting, and kneeling</p> <p>Work in tight/low spaces and upstairs locations</p> <p>Requires use of hand tools and fine motor skills for intricate repairs</p>