<p>Requisition #:213681</p> <p>Location:Charlotte, NC 28210</p> <p>Category:Customer Service</p> <p>Salary:$17.00 - $19.00 per hour</p> <p>Position Details</p> <p>Start Date: 4/13/26</p> <p>Pay: $17.00/HR</p> <p>Schedule: Monday - Friday/ 8-5am EST</p> <p>As a Patient Account Representative you will support the Patient Care department by ensuring recurring services are processed accurately and on time to prevent delays in patient order delivery. This role focuses on operational efficiency, compliance, and providing a positive patient experience. The ideal candidate is detail-oriented, organized, and able to manage multiple priorities in a fast-paced healthcare environment.</p> <p>Our Mission: To revolutionize the way homecare is delivered, one patient at a time.</p> <p>Why Join Us?</p> <ul> <li>Equipment Provided </li><li>Full Benefits Package (Medical, Dental, Vision, 401k, PTO) </li><li>Paid Holidays + Bonus Days Off </li><li>Structured onboarding and role-based training </li><li>Opportunities for internal growth </li><li>Competitive hourly pay starting at $17.00 per hour + weekly stipend </li></ul> <p>What You'll Do:</p> <ul> <li>Process recurring services to ensure timely patient order fulfillment </li><li>Monitor work to ensure compliance with internal policies and external regulations </li><li>Identify workflow inefficiencies and support process improvements </li><li>Resolve patient concerns by identifying issues and coordinating corrective actions </li><li>Collaborate with internal teams to provide seamless customer service </li></ul> <p>The Right Fit Is:</p> <ul> <li>Customer service experience, preferably in healthcare </li><li>Strong attention to detail and sense of urgency </li><li>Ability to manage multiple priorities and meet deadlines </li><li>Effective written and verbal communication skills </li><li>Comfortable working independently and within a team </li></ul> <p>Onsite Operational Support:</p> <p>In addition to primary job duties, this role supports branch operations and compliance by:</p> <ul> <li> <p>Maintaining an organized office environment</p> </li><li> <p>Monitoring enteral formula storage temperatures per safety standards</p> </li><li> <p>Conducting routine safety checks (including fire extinguisher inspections)</p> </li><li> <p>Managing inventory of supplies and equipment</p> </li><li> <p>Maintaining clean and dirty equipment areas per health protocols</p> </li><li> <p>Assisting customers, vendors, and surveyors during visits</p> </li></ul> <p>Qualifications:</p> <ul> <li>High school diploma or GED required </li><li>2+ years of customer service or related experience </li><li>Healthcare or insurance knowledge preferred </li><li>Proficiency in Microsoft Office (Outlook, Word, Excel) </li></ul> <p>Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</p> <p>As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.</p>