<p>Position Summary:</p> <p>The Director of Human Resources leads all human resources strategy and operations at a high level. This role partners directly with the Owner/Operator to ensure legal compliance, minimize employment risk, strengthen team culture, and oversee all core HR systems including hiring, onboarding, off-boarding, talent strategy, recruiting, training, performance management, benefits, and risk mitigation. The HR Director serves as the primary advisor on employment matters and organizational workforce strategy.</p> <p>Primary Responsibilities:</p> <p>Strategic Leadership</p> <ul> <li>Advise Owner/Operator on HR strategy, workforce planning, and organizational development. </li><li>Enhance, implement, and enforce HR policies and procedures. </li><li>Maintain employee handbook and compliance standards. </li><li>Drive a culture of accountability, engagement, and legal compliance. </li></ul> <p>Talent Acquisition & Hiring</p> <ul> <li>Oversee full-cycle recruitment: sourcing, interviewing, selection, and hiring. </li><li>Manage applicant tracking and ensure compliant, non-discriminatory hiring practices. </li><li>Enhance recruiting strategies to attract and retain high-quality talent. </li></ul> <p>Onboarding & Off-boarding</p> <ul> <li>Lead structured onboarding to ensure strong integration and retention. </li><li>Ensure proper completion and retention of employment documentation (I-9, W-4, policy acknowledgments). </li><li>Conduct exit interviews and manage compliant separation processes. </li><li>Oversee terminations with appropriate documentation and risk controls. </li></ul> <p>Training & Development</p> <ul> <li>Support Team Member and Leadership training programs. </li><li>Ensure compliance training is current and documented. </li><li>Support development of performance standards and Leadership development pathways. </li></ul> <p>Performance Management</p> <ul> <li>Administer structured performance review processes. </li><li>Train Leadership on coaching, corrective action, and documentation. </li><li>Ensure fair, consistent, and legally defensible disciplinary practices. </li></ul> <p>Benefits Administration</p> <p>401(k) Management</p> <ul> <li>Oversee plan administration and compliance. </li><li>Coordinate with third-party administrators and ensure fiduciary oversight. </li></ul> <p>Insurance & Open Enrollment</p> <ul> <li>Manage health and supplemental benefits programs. </li><li>Lead annual open enrollment and employee communications. </li><li>Evaluate coverage options with brokers to manage cost and risk. </li></ul> <p>PTO & Leave Administration</p> <ul> <li>Administer PTO policies and accrual compliance. </li><li>Manage FMLA eligibility, documentation, and return-to-work procedures. </li><li>Oversee ADA accommodations and other protected leave matters. </li></ul> <p>Employment Law Compliance</p> <ul> <li>Ensure compliance with federal, state, and local employment laws (FLSA, FMLA, ADA, Title VII, wage & hour regulations). </li><li>Conduct and document internal investigations related to harassment, discrimination, retaliation, and misconduct. </li><li>Maintain thorough documentation to mitigate legal exposure. </li></ul> <p>Risk Management & EPLI Advisory</p> <ul> <li>Advise Owner/Operator regarding Employment Practices Liability Insurance (EPLI). </li><li>Help hedge risk related to harassment, wrongful termination, discrimination, retaliation, wage disputes, and third-party employment claims. </li><li>Partner with legal counsel and insurance providers as needed. </li><li>Implement preventative training and documentation standards to reduce liability. </li></ul> <p>Employee Relations</p> <ul> <li>Serve as confidential advisor to Leadership and Team Members. </li><li>Mediate workplace conflicts. </li><li>Promote a respectful, compliant, and performance-driven environment. </li></ul> <p>Qualifications</p> <ul> <li>Bachelor's degree in HR, Business, or related field (preferred but not required). </li><li>7-10+ years progressive HR Leadership experience. </li><li>Strong working knowledge of employment law and compliance practices. </li><li>Experience in benefits administration and 401(k) oversight. </li><li>Proven experience handling investigations and high-risk employ </li></ul> <p>Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.</p>